Sr. Account Manager, Client Success

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role:

As a Sr. Account Manager on the Client Success team, you will be responsible for the relationship management of our top tier Pharmaceutical and Agency clients. You will ensure client satisfaction and contract renewals through timely and quality delivery of high-impact campaigns, as well as drive contract expansion (upsell/cross-sell) through proactive account management and collaboration with the Sales team. 

If you are a driven, client-focused individual with a passion for digital marketing, the pharma industry, and a proven ability to deliver successful campaigns while driving revenue growth and maintaining long-term relationships, we encourage you to apply for this exciting opportunity. 

Responsibilities:

• Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver contracted, tailored solutions to customers

• Work closely with a dedicated Account Associate, delegating tasks effectively to ensure seamless execution and client satisfaction

• Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations

• Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals

• Own and drive Top Account Quarterly Business Reviews (QBRs), delivering performance insights, strategic recommendations, and opportunities for optimization

• Lead internal account planning sessions (internal QBRs with Sales) to align on account growth strategies, renewal planning, and expansion opportunities

• Identify and drive lead generation opportunities in collaboration with Sales, leveraging program insights and customer feedback to uncover new business opportunities

• Partner with Sales to support new business development and organic growth of accounts, including upselling and optimizing where applicable

• Work with clients and agency partners to manage the Regulatory review submission process

• Oversee the creation of visual examples of programs using our enterprise CMS tool

• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space

Skills & Qualifications:

• 5+ years of professional experience in Pharmaceutical client and account management 

• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail 

• Familiarity with pharmaceutical regulatory review (MLR / PRC) 

• Ability to apply analytics and data to a value proposition 

• Willingness to think critically and solve problems in new or creative ways 

• A deep curiosity and interest in healthcare technologies 

• Familiarity with CRM software like Salesforce and project management platforms like JIRA or TaskRay

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and