Inside Sales Representative - Houston, Texas (53026)

Job DetailsJob Location: Houston Head Office - Houston, TX 77070Position Type: Full TimeJob Category: Health CareAt Performance Home Medical (PHM), our patients come first. Using the latest technology and best clinical support, we empower our patients to take control of their health, improve their quality of life, and live longer, healthier lives.

 

The Inside Sales Representative at Performance Home Medical is a relationship‑driven sales role focused on supporting and growing referral partnerships while ensuring fast, accurate delivery of home respiratory services. This position serves as a primary sales and service contact for prescribing physician offices, helping drive order completion, reduce friction, and improve the overall referral experience.

 

The Inside Sales Rep works closely with physician office staff, Order Intake, and the Field Sales team to proactively manage respiratory equipment orders—including CPAP/BiPAP, Oxygen, and Ventilators—and to support revenue growth through responsiveness, follow‑through, and strong referral relationships. This role provides foundational sales experience and exposure that may lead to future sales career opportunities within the organization.

 

Key Responsibilities

Sales & Referral Relationship Management


Build and maintain strong, professional relationships with prescribing physician office staff, including clinical and administrative teams
Serve as a trusted point of contact for referral sources by providing timely updates, proactive follow‑up, and clear communication
Support sales growth by ensuring referrals are processed efficiently and physician offices experience minimal friction
Collaborate with Field Sales Representatives to strengthen existing accounts and support ongoing sales initiatives
Identify opportunities to improve referral workflows and enhance physician office satisfaction


Order Management & Sales Support


Actively manage orders from referral through fulfillment to support both patient care and sales outcomes
Review and act on daily reports to drive order completion, including:

Pending Orders Report – Proactively resolve delays impacting revenue and patient setup
Manual Holds Report – Address documentation, authorization, or compliance issues with urgency
Oximetry Report – Coordinate completion of required testing
CMN Report – Partner with physician offices to ensure timely medical necessity documentation
Vent Stop Report – Monitor and follow up on changes impacting ventilator orders




Tracking & Priority Order Coordination


Track complex respiratory orders, including high‑touch equipment and payer‑specific requirements
Closely manage hospital discharge orders, supporting rapid setups and strong hospital relationships
Ensure time‑sensitive referrals receive priority attention to support both patient care and customer expectations


Cross‑Functional Collaboration


Act as a sales‑focused liaison between:


Prescribing physician offices
Order Intake team
Field Sales Representatives


Clearly communicate order status, next steps, and resolution plans to all stakeholders
Escalate issues appropriately to protect referral relationships and service timelines


Documentation & Compliance


Ensure all orders meet payer, regulatory, and company documentation standards
Maintain accurate and timely records in company systems to support billing and sales reporting

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:


4-year College or University Degree
2+ years of experience in inside sales, healthcare sales support, referral coordination, or customer‑facing healthcare roles
Strong relationship‑building and communication skills
Proven ability to manage multiple priorities with urgency and attention to detail
Confidence communicating with clinical and administrative professionals


Preferred:


Experience in home medical equipment (HME/DME) or respiratory services
Knowledge of CPAP/BiPAP, Oxygen, and Ventilator workflows
Understanding of insurance authorization and medical documentation processes


 

Skills & Attributes for Success


Sales‑minded with a customer‑first approach
Organized, persistent, and comfortable with follow‑up
Strong sense of ownership and accountability
Collaborative team player with growth potential
Motivated by improving referral experience and patient outcomes


 

Career Development

This role offers hands‑on exposure to the sales process, referral relationship management, and collaboration with Field Sales. High performers may be considered for expanded