Manager, Dev Ops

About this role:

• Manager/Team Lead on Gartner’s Application Operations (DevOps) team. Ensure 24x7 availability for critical systems hosted in the cloud and on-premises

• Participate in the strategic and tactical planning of the applications and infrastructure; troubleshoot and resolve performance; perform day-to-day administrative tasks.

• Manage the implementation, maintenance and enforcement of effective industry standard processes and policies within our QA, DEV and Production environments.

• Partner with Architecture teams to provide the best technology recommendations/solutions for business-critical processes.

• Involved in the design process with Apps Dev, Cloud Platform, IT Performance, InfoSec teams to implement scalable, reliable and secure solutions.

• Experience working with agile teams and DevOps

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What you’ll do: 

• Lead a team of 3-5 engineers responsible for the operations and delivery of our global application platforms at Gartner.

• Support talent development, conduct performance reviews and feedback, prioritize tasks and ensure timely delivery.

• Ensure Gartner’s enterprise application environments are stable, reliable and secure. Meet and exceed SLA's/OLA's.  

• Manage and consolidate Gartner’s application deployments/infrastructure to drive down costs.

• Provide technical leadership to the team to support our application development teams.

• Provide status reports to the Sr. Director, VP of Application Services and the GVP of Enterprise  Technology  Operations.

• Maintain Service Levels and department goals for Incident and Problem resolution.

• Support automation efforts across DevOps/SRE team utilizing Infrastructure as Code (IaC), micro services based cloud deployments and CI & CD.

• Work on container technologies docker [Kubernetes].

• Work on Cloud Providers like AWS and Azure.

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What you’ll need:

• 10+ years’ experience in IT application infrastructure and operations with significant experience in AWS, automation and DevOps.

• Experience working on deployment, automation, monitoring and operational aspects of Web Applications

• Working knowledge of Docker container and related orchestration technologies

• Experience with supporting environments running Apache, Tomcat, NGINX, Node.js. .Net  and Java/J2EE based applications

• Proven hands-on experience in deploying, configuring and maintaining web, java and open source applications on Linux (RHEL, CentOS etc.).

• Experience in any of the configuration management tools such as Ansible [Preferred], Puppet, Chef, salt or similar

• Knowledge of infra automation and management tools like Terraform, Packer, Vault and Consul.

• Must have strong scripting experience (python, shell, groovy etc.)

• Ability to detect and troubleshoot technical issues, provide root cause analysis and support Incident Response management.

• Experience utilizing tools such as DataDog, Dynatrace, Splunk, or similar is desired.

• Expertise with architecture design, capacity planning, performance tuning, back-up and recovery, and 24/7 operational support, in a large-scale enterprise environment with high availability

• Operational documentation skills for steady-state application support and Disaster Recovery testing

• Experience working in an Agile Scrum environment

• Working knowledge of software version control and CI/CD concepts, Incident and Change Management processes

• Ability to participate in a rotational on-call support is required

• Excellent communication, analytical, organizational and problem-solving skills

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Who you are: 

• Passionate about open source technologies, self-learner who keeps abreast with latest developments.

• Passion for automation and developing infrastructure as code.

• A team player who can comfortably work with distributed teams across the globe.

• Attentive to details and well organized.              

• Able to solve complex problems and successfully manage ambiguity and unexpected change. 

• Coachable and embracing of best practices and feedback as a means of continuous improvement

• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges 

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Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical prior