Retail Lead Receptionist

Summary:
Greet and assist customers. Function as an area lead, training and assisting receptionists while ensuring customer service standards are achieved.
Pay Class and Pay
Pay Class: Full Time
Pay Rate: $10.64 - $14.10 per hour

Essential Responsibilities:
1. Greet and assist customers. Ensure appointments are scheduled according to the Resources Scheduling guidelines, answer patient’s questions, answer phones, check patients in and out, maintain patient records, collect payments, monitor and perform other front desk tasks as needed. Ensure calls for insurance pre-authorization.
2. Confirm appointments and insurance pre-authorizations the day before; no shows are contacted the same day to reschedule appointments.
3. Work with management to develop and facilitate Receptionist training. May cross train in the retail area when schedule allows.
4. Maintain complete and accurate patient records.
5. Call for insurance preauthorization. Follow up on hold authorizations.
6. Clean and maintain the reception area.
7. Maintain outside and internal Doctor Referral log for medical patients.
8. Offer current promotions and starting prices to customers.

Experience/Education:
• One (1) – five (5) years of related experience required.
• Optical preferred
• HS diploma, GED or equivalent related job experience

Mental/Physical Requirements:
• Work changing schedules to meet business demands.
• Work inside location
• Strong organizational skills
• Speak clearly and effectively.
• Calculate and manipulate numbers/data.
• Read English
• Problem solving/reasoning.
• Meet customer expectations.
• Work under stress with interruptions and deadlines
• Follow procedures and instructions.
• Use computer effectively and view computer screen.
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously.

Training Requirements:
• Cross training in all departments as needed.
Essential Responsibilities related to Physical Demands/Work Environment:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Activity Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Stand X
Walk X
Sit X
Use hands to touch, handle, or feel X
Reach with Hands and Arms X
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear X

Essential Responsibilities related to Behavioral Characteristics:
• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Must work onsite and participate in interactive onsite meetings on a regular and predictable basis
• Must have ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.


HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to