National Health & Benefits Consulting Senior Manager (Hybrid)

As part of Cigna's Risk Management and Underwriting (RMUW) organization, the Client Strategy, Consulting and Analytics organization is committed to providing our external clients with analytical reporting and consultation that is relevant and actionable.  The Client Strategy, Consulting and Analytics organization provides insights that enable employers to make strategic decisions regarding Cigna’s products and services.  Our ability to present findings and suggest service offerings to our clients will be critical to the achievement of our enterprise growth goals. 

As a National Health & Benefits consulting Senior Manager, you will have a highly visible role, both internally and externally, as your primary responsibility is to conduct research for client, articulate findings and work with them in a consultative manner. You will be responsible for advising approximately 4-6 National accounts and strong presentation and communication skills are a must. In this role you will operate as an account management team component of a larger group including Account Executives, clinical consultants, operations support and service executives.  You will play a significant role in the quality and integrity of data collected, analysis performed, and reports generated.  You will be expected to work with our Sales teams to set up customized analytical presentations to be delivered to the client (typically in person), on mutually agreed times throughout the year (typically quarterly).

The goal of these presentations is to provide our clients clear insight as to what is driving their results and create insights-driven recommendations to help mitigate their trend and improve the wellbeing of the client population.  In this role you will be expected to be the external face of Cigna's analytic capabilities and consultation to the client.  Client meetings typically consist of customized presentations for the desired time period where you will be the primary presenter to a larger group consisting of internal sales and team management, external consultants and the client.  Your goal is to be a trusted analytic partner by combining your expertise in the business of healthcare with your data skills.  This position will allow you to blend creativity, analytical, and technical competencies, relentless problem solving, and business acumen to positively influence the health of a large sized client's population, demonstrate Cigna's value proposition, and become a trusted analytic partner.

Additionally, this role will have 3-4 National segment informatics consults as direct reports and will be responsible for their career developments.  This highly visible role will be responsible for maintaining client relationships and ensuring Client Informatics is delivering the value demanded by our most visible clients. 

Responsibilities:

Consultative analysis of client data:

• Prepare clear, concise and actionable client-specific reporting that will be presented to external audience.  The goal is to not only explain client performance, but provide meaningful consultation aimed to deflect future spending.

• Combine large volumes of data into meaningful conclusions by utilizing a variety of business intelligence tools and data sources.

• Conduct analyses across various data domains such as medical claims, pharmacy claims, eligibility, etc.

• Create analyses that drive overall strategy and demonstrate Cigna's value proposition to help the client make informed decisions.

• Identify potential Cigna programs and services for consideration, which would benefit the client.

• Assist client or Sales with customized reporting for specific intentions (i.e. geographic or population-specific).

Communication with key partners:

• You will be presenting your findings to external audiences of subject matter expertise, thus command of the information being presented is critical to develop trust and proficiency.

• As the lead individual for these meetings it is imperative to develop strong partnerships with other internal team members (Sales, Medical, Sponsor executives).

• Act as an internal subject matter expert for client’s data and reporting capabilities.

Contribute to a learning culture:

• Identify opportunities to enhance analytic tools and actively assist/lead in the development of new forecasting tools.

• Drive the continual development of “Best Practice” medical cost analytics and forecasting tools.

• Manage and deliver project work associated with Cigna product initiatives that require informatics build and support.

• Lead large scale projects including but not limited to new content development.

• Support the development