ARIZONA DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Field Tax Collector (North)

Job Location:

2 openings in Northern Region (Phoenix)

Posting Details:

Salary: $21.6347/hour (annualized at $45,000) 

Grade: 19

Closing Date: Open Until Filled

This position offers the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Additionally, this position requires up 50% of travel time throughout assigned region of Arizona for tax collection purposes.

Job Summary:  Field Collector AUN09173 [Business Collections].pdf

The Field Tax Collector is responsible for the tax collection of assigned cases for the State of Arizona and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance.

Job Duties:

Check out the attached job description for more details!

Job Requirements:

Education & Experience
- Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
- Minimum one year of collections experience

Licenses & Certifications
- Valid Arizona Driver’s License

Knowledge/Understanding
- Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations
- Basic knowledge and understanding of tax collection enforcement rules and regulations
- Knowledge of investigative and research techniques
- Knowledge of lien laws pertaining to personal and real property for consensual liens and statutory liens from agencies such as the IRS
- Knowledge of tax filing requirements and supporting documentation necessary to process tax returns

Skills
- Excellent communications skills, to include verbal, written, and active listening with the ability to convey tax-related information in layman's terms
- Excellent interpersonal skills and demeanor
- Strong negotiation and persuasion skills
- Effective organization and time management skills with the ability to make measurable progress on multiple priorities
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Abilities
- Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
- Ability to read, interpret, disseminate, and apply complex and comprehensive tax related information, laws, policies, legislative proposals, and contracts
- Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions
- Demonstrated ability to work with a high degree of autonomy and also participate collaboratively as part of a team
- Ability to work in a confidential manner, ensuring information is shared with internal and external individu