At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

Our Customer Success team works with Webflow’s most high-impact Enterprise customers, helping them launch successfully, adapt quickly, and get the full value of our AI-native website experience platform. We’re the team that stays with customers from day one through renewal, guiding their strategy, unblocking their teams, and connecting them with the right experts across Webflow.

As the primary partner for our strategic accounts, we play a central role in their long-term success — and in Webflow’s. By driving adoption, uncovering new use cases, and championing meaningful outcomes, we influence growth, retention, and the overall strength of our Enterprise business.

We’re looking for a Senior Customer Success Manager who can step into that role with confidence: the trusted advisor who sees the big picture, the operator who can bring cross-functional teams together, and the advocate who ensures customers stay with us and grow with us because of the results we help them achieve.

About the role:

• Location: Remote-first (United States; ON, Canada) Must be based in Central or Eastern  time zones
• Full-time
• Permanent 
• Exempt
•  Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $152,000 - $209,000
    • Zone B: $144,000 -$198,500
    • Zone C: $137,000 - $188,000
  • Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
    • $172,000 - 237,000

For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Reporting to the Manager of Customer Success

As a Senior Customer Success Manager you’ll … 

• Build strong, trusted relationships across your customers’ orgs — from exec sponsors to hands-on users — and guide them through every stage of their Webflow journey.
• Get deep into your customers’ goals, workflows, and tech stack so you can help them use Webflow’s AI-native platform to power more of their digital footprint.
• Lead account strategy with clarity and confidence, rallying cross-functional partners around a shared success plan that drives adoption, impact, and measurable business outcomes.
• Spot opportunities for expansion and new use cases, translating product capabilities into real wins for customers and long-term growth for Webflow.
• Run high-value executive conversations that surface progress, risks, and results — and clearly show why Webflow is essential to the customer’s business.
• Partner with Sales, Technical Architects, and Services Providers to steer complex accounts toward successful launches, scalable architectures, and strong renewal outcomes.
• Bring the customer’s voice back into Webflow with crisp insights that shape product direction, improve our processes, and help us deliver an even better Enterprise experience.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them in