Engagement Manager, DaaS

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

About the role

Location: [Remote / Flexible]

At Snorkel AI, we're redefining how enterprises build and deploy machine learning applications with programmatic data labeling and powerful LLM-adaptive data pipelines. Our Data-as-a-Service (DaaS) business partners with the world’s leading AI labs and technology companies to deliver the high-quality data that fuels their most ambitious GenAI efforts.

We’re looking for a customer-focused Engagement Manager to join our DaaS Engagement Management team. In this role, you’ll be the primary point of contact for enterprise accounts—ensuring successful delivery of complex datasets, building trusted partnerships, and supporting customers from pilot to full production. You’ll work closely with the Head of Engagement Management and cross-functional teams to deliver value, shape customer outcomes, and identify opportunities for growth.

This is a hands-on role that blends customer success, technical program management, and strategic account engagement. You will champion our customers’ success, navigate complex delivery challenges, and help scale our DaaS business.

Responsibilities

• Serve as the primary partner for assigned DaaS customers, leading meetings, and managing expectations and relationships from project kick-off through ongoing production with various stakeholders (including data scientists, engineers, and business leaders).
• Manage delivery of complex datasets, meeting quality, scope, and SLA expectations. Guide customers from pilot to production, securing long-term commitments.
• Build trust with senior technical stakeholders, guiding them through delivery milestones and ensuring mutual success.
• Clearly communicate project progress, risks, and value delivered—adapting messaging for both technical and non-technical audiences.
• Collaborate with Sales to identify upsell and expansion opportunities.

• Identify and collaborate cross-functionally to resolve issues, improve processes, and scale success.

Qualifications

• 5+ years in customer success, account management, or consulting in a technical services/AI/data context.
• Proven success of managing enterprise accounts and complex delivery programs against timelines, quality targets, and SLAs.
• Exceptional communication and interpersonal skills, with the ability to build rapport and manage relationships with diverse stakeholders. Able to clearly explain technical concepts to non-technical audiences.
• Technical aptitude with data pipelines, AI/ML workflows, or data annotation.
• Proven ability to navigate ambiguity, adapt to changing circumstances, and proactively solve problems. 
• Thrives in a fast-paced, high-growth environment.
• Willingness to travel up to 20% based on customer needs.
• Bachelor's degree in Computer Science, Information Technology, or a related field

The salary range for this position based in the San Francisco Bay Area is $100,000-$170,000 All offers include equity compensation in the form of employee stock options.

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills