Customer Service Representative I

Job Purpose and Impact

The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

 

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS 

• Bachelor's degree in a related field or equivalent experience

PREFERRED QUALIFICATIONS 

 

• Experience working with contracts such as government, legal etc. 
• Experience in SAP 
• Experience in Salesforce
• Experience with MS Suite and Adobe 
• Open to potential travel up to 10%

Equal Opportunity Employer, including Disability/Vet