Senior Facility Manager

Job Title

Senior Facility Manager

Job Description Summary

As the Regional Lead for the Americas, your primary responsibility is to ensure the delivery of services by effectively managing the Workspace Service team and external suppliers. This includes aligning service delivery with the account strategy and adhering to budgetary constraints. Additionally, you will oversee overall operational Facilities Management for the Corporate Portfolio within the region. Your role is that of player-coach, directly managing the work in several Spanish-speaking countries as well as actively supporting the Workspace Service Team in their daily operations and maintaining relationships with key stakeholders, both internal and external. There will also be a requirement to travel across the region (Canada, US, Mexico, Brazil and others) to oversee the service delivery – estimated at 20%. This role reports to the Global Account Lead based in the UK.

Job Description

Core Responsibilities:

People Management:

• Leadership and Direction: Provides direction and guidance to team members. Set clear objectives, define roles and responsibilities, and articulate expectations to ensure everyone understands their tasks and how they contribute to the team's goals.
• Motivation and Engagement: Inspire and motivate team members to perform at their best. Recognize and appreciate their efforts, provide feedback, and create a positive work environment that fosters collaboration and enthusiasm.
• Communication Hub: Facilitate communication within the team through 1:1 catch ups and team meetings. Act as a liaison between team members and higher management. Ensure that information flows effectively, resolving conflicts and addressing concerns promptly.
• Problem Solving and Decision Making: When challenges arise, team leaders are responsible for problem-solving and decision-making. Analyze situations, identify solutions, and make informed decisions that benefit the team and align with organizational objectives.
• Performance Management: Monitor the performance of individual team members and the team as a whole. Provide coaching, training, and support to help team members improve their skills and achieve their targets.
• Resource Allocation: Allocate resources efficiently, including time, budget, holiday and sick cover, to optimize productivity, business continuity and meet project deadlines.
• Risk Management: Identify potential risks and develop strategies to mitigate them. Anticipate obstacles, proactively address issues, and adapt plans as necessary to ensure project success.
• Development and Growth: Foster the professional development and growth of team members. Provide opportunities for learning and advancement, helping individuals reach their full potential within the team and the organization.

Operational Service delivery:

• Have implicit understanding of contractual obligations, terms and conditions.
• Ensure contract performance is delivered in line with SLA’s and KPI’s
• Manage and develop the Workspace Service Team and assist them to carry out their responsibilities in line with best practice.
• Day to day management of contractors and 3rd party suppliers, including benchmarking activity.
• Management and supervision of site service providers
• Responsible for Health & Safety and environment issues, overseeing local law requirements (across each country) about building and workspace.
• Taking the lead on Health, Safety, and Environment (HS&E) protocols, including prevention of injuries and illnesses, incident reporting, information recording, and investigations.
• Champion the liaison with Facilities Help Desk through local team.
• Manage (involving delegation) internal and external moves, furniture and equipment relocation and installation where applicable.
• Work closely with client departments such as but not limited to HR, IT, Communications and Procurement
• Manage procurement and finance matters, including the procurement of materials and services.
• Ensures all Workspace Service Team data is up to date.
• Manage Facilities Improvement Small Projects.

• Budget planning and financial reporting
  • Assume OPEX budget responsibility for all locations and deliver services in line with the budget.
  • Identify CAPEX needs by location.
  • Assume Profit and Loss responsibility as the Americas Lead.
• Identify and act upon future business opportunities.
• Identify, cultivate, and oversee key client relationships.
• Ensure client satisfaction, adeptly manage issue resolution, and escalate when necessary.

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