Capture Sr. Director

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

About the Opportunity

As Capture Senior Director at Avaya, you'll drive innovation in AI-enabled solutions. Provide thought leadership, develop Avaya solutions that align with customer outcomes and leverage AI tech. Support solution offer development and technical pre-sales activities, ensure effective communication and alignment with customer business processes. Join us in shaping the future of AI-enabled solutions at Avaya and make a meaningful impact in the telecom industry.

• Provide customer and industry thought leadership around specific solutions and solution suites supported by AI. 
• Act as the voice of the customer, engaging with external customers and partners and translating their needs into competitively viable solutions.
• Apply a balance of technical, industry, and business expertise to conceptualize Avaya solutions that facilitate customer outcomes.
• Establish cross-functional connections with internal stakeholders such as product management, professional services, engineering, and marketing to consistently understand customer expectations and emerging AI use cases for critical verticals and segments of Avaya’s customer base.
• Assist Avaya offer teams in developing solution offers and services designed to maximize the use of Avaya platforms in conjunction with our AI technology partners. 
• Lead and or collaborate with technical pre-sales teams, customers, and partners to develop meaningful awareness and expertise around Avaya’s AI-enabled solutions, use cases, and business processes.

About You

• Bachelor’s degree in Business, Engineering, Computer Science, or related field. Master’s degree preferred.
• Extensive experience (8+ years) in a leadership role within the technology industry, preferably in AI-enabled solutions or related fields.
• Proven track record of strategic thinking, solution conceptualization, and customer engagement.
• Strong understanding of AI technologies and their applications in business environments.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate across functions and influence stakeholders.
• Demonstrated ability to navigate complex technical and business landscapes to drive results.
• Experience in the telecommunications industry or related sectors is a plus.

 

Our Benefits include:

·      Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

·      Recharge & Refuel: We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

·      Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

·      Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

·      Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

Equal Opportunities and Privacy Statement

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned wo