Jobs and Careers
BA
Client Service Coordinator - Part-time
Banfield Pet HospitalUnited Statespart_timeVerifiedPosted 1 May 2026
💰 $40,000/yr($32,000/yr – $40,000/yr)
About the role
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CLIENT SERVICE COORDINATORThis posting will remain open for a minimum of two weeks from the posting date.
A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry
experts with a chance to make a difference in the lives of pets and the clients we serve through client
education and effective communication. Work in a fun team environment that offers a clear career
path you can pursue if continued growth and learning is your goal.
JOB SUMMARY
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital,
maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets),
ensures good communication with associates and clients, and coordinates the care of clients and
pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their
friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and
pets to ensure superior client care and maximum productivity of the veterinary medical
team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently
run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging
hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital,
and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and
hospital services
• Assist incoming clients by completing the required documentation, entering all pet information
and history in the computer, utilizing proper collars and tags for identification, and ensuring
prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices,
dispensing prescription items per the veterinarian's instructions, selling retail products and
scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and
closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.
THE FIVE PRINCIPLES
Every associate including the CSC has an important contribution to make to the veterinary team.
We’re looking for CSCs who are dedicated to their work, have a positive attitude and use our Five
Principles:
• Quality – The consumer is our boss, qual
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