Data-driven CRM Consultant (recently graduated)

<p>We are looking for a recent or soon-to-be graduate to kick-start their career as a Data-driven CRM Consultant. You’ll focus on helping clients achieve measurable business impact. You will define, build, and optimise CRM and customer data solutions that drive lead generation, increase sales, enhance customer service, and build customer loyalty.<br/></p><p></p><p></p><h3><strong>Who we are</strong></h3><p>In 2016 Columbia Road was founded to challenge the old ways of doing digital business and running online sales – we exist to help our clients sell better in the digital era. This means we don’t do IT projects like most other companies, instead we work to improve our clients’ business results in a measurable way. Development, design, marketing technology, and strategy just happen to be the tools with which we create our impact.</p><p>A key part of our mission is to be an excellent place to work. We are a community-led organisation, which means that we trust our employees to make the best decisions about their work themselves. This company model is based on transparency and low hierarchy, and all employees have the opportunity to be involved in company-wide decision-making. Diversity, equity, and inclusion are at the heart of how we define ourselves and everyone at Columbia Road is committed to these values. </p><p></p><p></p><h3><strong>We’re looking for recent graduates who are eager to grow into the role of a data-driven CRM consultant</strong></h3><p>You’re curious, motivated, and want to help companies better understand and connect with their customers. In this role, you’ll work directly with our clients to turn customer data into practical actions that drive business growth. </p><p>As a CRM consultant, you'll define, build, and improve CRM and customer data solutions that support lead generation, sales, customer service, and loyalty. For example, you might bring marketing and sales closer together through automated, data-based processes or create digital services for customers and partners. You'll be working at the core of our clients’ businesses; advising, designing and implementing the tech needed to drive the business forward.</p><p>You're eager to learn how to work with customer data and enable data-driven marketing, sales, and service processes. You're interested in understanding customer journeys and how to improve the customer experience across all touchpoints. You want to gain hands-on experience with CRM tools and develop your skills in areas like data-driven sales practices and solutions.</p><p>You’re analytical by nature and enjoy solving problems. You bring structure to uncertainty and stay focused under pressure. You’re ambitious and results-oriented, but you also value having fun.</p><p>Columbia Road is a great place to accelerate your professional growth, and build broad experience across different business areas. We put a strong focus on learning and professional growth. You’re encouraged to explore your interests, and we’ll actively support your development. Together, we’ll look for the best ways to grow your skills throughout your client projects and in between them. Learning happens through many formats: events, mentoring, courses, certifications, and afterworks, for example.</p><p>In order to be successful in this role, you should have professional proficiency in the Finnish language as well as excellent written and oral skills in English.</p><p><em>Please note that we’re not able to offer the possibility of guiding thesis writing.</em></p><p><strong>Requirements</strong></p><ul> <li>You have graduated in the past couple of years or are graduating in the near future</li> <li>You think analytically and are comfortable working with data</li> <li>You learn quickly and enjoy picking up new tools and concepts</li> <li>You are interested in CRM technologies and understanding their technical components and capabilities</li> <li>You enjoy working with people and are motivated by solving real problems together with clients</li> <li>Past experience in consulting or digital sales is valuable, but not necessary</li> <li>Languages: professional proficiency in Finnish and English</li> </ul><p></p><p><strong>Required hands-on experience:</strong></p><ul> <li>Working with CRM tools (e.g. Salesforce, Microsoft Dynamics, HubSpot)</li> <li>Using customer data from systems like Customer Data Platforms, marketing automation platforms, or customer service tools to generate insights or improve customer experience</li> </ul><p></p><p><strong>Hands-on experience in the following is considered a bonus, but not required:</strong></p><ul> <li>Marketing Automation platforms (e.g. Salesforce Marketing Cloud, Salesforce Account Engagement, Dynamics 365 Customer Insights, Hubspot)</li> <li>Experience in building AI powered use cases beyond prompting, and as a result acquired understanding of AI applications</li> <li>Development skills, e.g. HTML, CSS, JavaScript, Python, SQL etc.</li> <li>Sales development or sal