Client Relationship Representative

Company Description

About Us

At Sphirea Plus, we are dedicated to building lasting connections between brands and their customers. With a client-first philosophy and a results-driven mindset, we offer tailored solutions that elevate customer engagement and strengthen loyalty. Our team thrives on collaboration, integrity, and growth. We’re not just managing relationships — we’re shaping them into lasting partnerships.

Job Description

Job Description

We are seeking a Client Relationship Representative to serve as the primary point of contact for our clients. This role focuses on understanding client needs, resolving inquiries, and building strong, long-term relationships that drive satisfaction and retention. The ideal candidate is personable, proactive, and committed to delivering an exceptional client experience.

Responsibilities

• Act as the first point of contact for assigned clients, addressing questions and resolving issues in a timely manner

• Build strong, positive relationships to ensure client satisfaction and retention

• Collaborate with internal departments to fulfill client requests and support project execution

• Monitor and analyze client activity, identifying opportunities for upselling and improvement

• Prepare and present client reports, updates, and feedback to the team

• Maintain accurate records of client interactions and activities in CRM systems

• Support onboarding of new clients and provide regular follow-up

• Identify and escalate potential concerns to management proactively

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field

• 1–3 years of experience in client services, account management, or customer support

• Strong interpersonal and communication skills (verbal and written)

• Excellent problem-solving and organizational abilities

• Proficiency in Microsoft Office Suite and CRM platforms

• Ability to work independently and manage multiple client accounts

• Detail-oriented with a high level of professionalism

Additional Information

Benefits

• Competitive salary: $57,000 - $63,000 annually

• Opportunities for professional development and career growth

• Health, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off and company holidays

• Supportive and dynamic work environment