Contact Center Patient Access Specialist

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 

The Patient Access Specialist (PAS) Team Leader is an essential member of the AstraZeneca Patient Support Operations team supporting patients and healthcare providers across the US. This position will be responsible for helping patients understand their access to medication through reimbursement and affordability programs.  

This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications. Assist with call monitoring; provide timely feedback to Call Center Communicators. Be innovative, using creativity, imagination, and information to develop ideas and suggestions for improvements. Assist the management team with the compilation of individual monthly program metrics. Disseminate all project information/directives to team. Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company!  

What’s in it for you?  

• Competitive Compensation 
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions  
• Employee discounts & exclusive promotions 
• Recognition programs, contests, and company-wide awards 
• Exceptional, collaborative culture 
• Best Places to Work in BioPharma (2022, 2023, & 2024) 
• Certified Great Place to Work (2022, 2023, 2025) 

What will you be doing?  

• Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines. 
• Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center i.e. Phone, Fax, Chat, email, etc. approximately 50 percent of time 
• Ensure all support requested is captured within the Case Management system 
• Escalate issues identified by self or project team to appropriate program leadership 
• Ensure timely processing and resolution of cases meeting productivity and quality requirements 
•  Escalate complex cases, when appropriate 
• Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions 
• Educate Health Care Providers and patients on available on Patient Support programs and referral process to ensure timely case processing 
• Communicate effectively with payers, pharmacies, third party administrators and other departments 
• Perform in-depth research into patient's medication coverage (may include benefi