Director, Performance Marketing

Job Title:

Director, Performance Marketing

Job Description

The Director, Account Management is a senior client and people leader responsible for driving long-term customer value, revenue growth, and partnership expansion across a portfolio of complex accounts. This role owns executive-level client relationships, sets account strategy, and leads high-performing account teams to deliver measurable business outcomes for both clients and the organization.
The Director serves as the voice of the customer internally and the strategic steward of the account externally, ensuring alignment between client needs, operational delivery, and account growth.

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Key Responsibilities

Client Leadership & Growth

• Own executive-level relationships across major accounts, acting as the primary escalation point and trusted advisor
• Develop and execute multi-year account strategies focused on retention, expansion, and value creation
• Identify and convert embedded and organic growth opportunities, including upsell, cross-sell, and scope expansion
• Lead contract negotiations, renewals, pricing discussions, and amendments to maximize long-term value
• Proactively manage risk, anticipate client concerns, and drive resolution before issues escalate

Financial & Commercial Accountability

• Maintain full ownership of account financial performance, including revenue forecasting, margin optimization, and profitability
• Partner with Finance and Operations to ensure predictable forecasting, strong pipeline hygiene, and operational efficiency
• Monitor competitive dynamics and protect accounts from erosion through differentiated value and superior execution

Team & Organizational Leadership

• Lead, coach, and develop Account Management leaders and teams, fostering a culture of accountability, ownership, and continuous improvement
• Set clear performance expectations tied to growth, customer outcomes, and client satisfaction
• Enable team success through playbooks, best practices, and scalable processes
• Champion diversity of thought, collaboration, and high employee engagement

Strategy, Operations & Cross-Functional Alignment

• Collaborate closely with Creative, Product, IT, Delivery, and Finance to achieve seamless, end-to-end client experiences
• Ensure contractual commitments are translated into executable plans and successfully launched
• Drive consistent communication standards with a “no surprises” mindset
• Leverage data, CRM insights, and performance metrics to inform decisions and drive continuous improvement
• Capture and scale intellectual capital, lessons learned, and client innovations across the organization

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Bachelor’s degree required (MBA or equivalent experience preferred)
• 10+ years of progressive experience in account management, customer success, or client leadership
• 10+ years leading complex, enterprise-level client relationships
• Proven experience managing large contracts, renewals, and negotiations
• Strong business acumen with experience in data-driven decision-making
• Expertise in CRM platforms (example: Salesforce), forecasting, and performance management
• Exceptional executive communication, storytelling, and influencing skills

Core Competencies

• Strategic Account Leadership
• Executive Presence & Influence
• Financial & Commercial Acumen