Customer Success Executive

Department: Customer Success

Employment Type: Full Time

Location: Duleek

Description

Who are we?  
At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. 

We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions. 

Why join us? We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you’ll work in a dynamic, inclusive environment that supports your personal and career aspiration 


Overview Join our Customer Success team as we expand to enhance customer engagement and drive retention and growth. We're looking for product-focused professionals to help customers maximise value from Bright's flagship products. 

Key Responsibilities

• Customer Engagement: Engage with customers across all stages of their journey with Bright 
• Pre-Sales Support: Assist customers during the pre-sales phase of the sales cycle 
• Onboarding: Help customers successfully onboard onto our products 
• Product Adoption: Guide customers to achieve full product adoption and maximum value 
• Customer Advocacy: Drive customer retention, growth, and advocacy 
• Sales Coordination: Identify up-selling and cross-selling opportunities and coordinate with sales colleagues 
• Solution Discussions: Confidently discuss customer needs and potential solutions 

Skills, Knowledge and Expertise

Required Skills & Experience 

• Experience working within a Customer Success team in a SaaS Company
• Experience with Accounting/Finance/Payroll software is desirable 
• Learning Mindset: Willingness to expand knowledge to include additional flagship products 
• Communication: Excellent verbal and written communication skills 
• Commercial Acumen: Strong business and commercial understanding 
• Presentation Skills: Ability to present effectively to customers 
• Independent Thinking: Self-directed problem-solving capabilities 
• Accountability: Strong sense of ownership and responsibility for results 

What We're Looking For 

• Drive & Passion: Enthusiasm for helping customers achieve their outcomes 
• Collaboration: Ability to work effectively with team members and colleagues 
• Adaptability: Eagerness to embrace new challenges, systems, and processes 
• Continuous Improvement: Commitment to ongoing development and improvement 
• Customer Focus: Dedication to delivering high-value, multi-disciplined customer services 

 

Benefits

What We Offer 

• Opportunity to work with cutting-edge AI technology that is transforming the payroll and accounting space 
• Collaborative, innovative team environment 
• Professional development and growth opportunities 
• Competitive compensation and benefits package 

Qualified candidates who are passionate about client success and eager to work at the intersection of technology and business are encouraged to apply. At Bright, we celebrate individuality and create opportunities for everyone to succeed. If you’re passionate about providing solutions that make a difference, we’d love to hear from you.