Parts Operations Manager

Working Hours/Days

Monday – Friday 8:00am – 5:00pm, overtime as needed

Overview

Assist with managing Altorfer business affairs as they pertain to the Construction Parts Departments. Responsible for assisting with the direction of Parts operations. This position will report directly to the General Parts Manager. Work with the General Parts Manager to assist all Southern parts logistics and direct parts operations, currently 7 total across Iowa, Illinois, and Missouri.

Basic Duties

Responsibilities may include, but are not limited to:

• Work safely at all times. Maintain in all branches an acceptable Safety rating at or below the company’s yearly goal.
• Adhere to all applicable safety policies.
• Comply with all company safety policies, procedures and standards.
• Be proactive in our safety regarding at time modification of policies and procedures.
• 40-50% car travel required, some overnight stays will be required
• Maintain high standards for quality and quantity concerning the workforce, property, facilities, equipment, supplies, workmanship and operations of all service areas.
• Achieve or exceed all supplier goals for operational excellence
• Develop and formulate department objectives, employee staffing needs, along with a yearly forecast of unit sales and expenses.
• Operate within the forecasted budget.
• Ensure parts operation areas receive adequate direction and support to meet company objectives.  
• Administer company policy and assist in making needed changes or creating new policies.
• Effectively communicate with other departments and maintain positive working relationships to identify service needs.  
• Assist with managing and control parts functions; develop and maintain positive customer/vendor relationships; plan, set priorities and accomplish goals with little direct supervision.
• Work within and promote corporate values.
• Assist with budget and manage the company wide Used parts business
• Establish Parts Operations, Standard Operating Procedures (SOPs) for parts movement, customer interactions, and counter lead generation
• Train parts staff to adhere to these SOPs
• Drive consistency in process across your parts operations
• Improve overall customer satisfaction through building an easy-to-do business with walk-in experience.
• Anticipate tooling needs and maintain adequate tools and equipment to perform any service operation on products sold.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

EDUCATION and/or EXPERIENCE

BA degree or 10+ years managing parts operations. Proof of high school diploma or General Education Degree (GED). Must be able to communicate (speak, read, comprehend, write) in English. Must understand financial statements, use the Microsoft Suite effectively, and be comfortable with technology.  

 

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

MANAGEMENT SKILLS

Must possess and demonstrate the ability to lead, motivate, train, and unify a diverse workforce of Managers and Parts personnel. Must be a self-starter with good time management. Excellent planning, organizational, and communication skills (written, e-mail, and verbal) are required.

 

CUSTOMER SERVICE

Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve services; Respond to requests for parts assistance; Meet commitments.

 

PROBLEM SOLVING

Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.

 

ORGANIZATIONAL SUPPORT

Follow policies and procedures; Complete administrative tasks correctly and on time; Supports organization's goals and values; Support affirmative action and respect diversity

 

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 ho