Customer Representative Specialist

Location: Rockland,Maine,United States

Job Class Code: 6604
Grade: 16
Salary: $18.76-$27.03 (all new hires start at step 3; $20.75)
Closing: July 24, 2024

Are you looking for a rewarding career with opportunity for advancement and weekends off? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team!!

Apply Now, to be a motor vehicle service representative.  We offer superior benefits (highlighted below) including: 13 paid holidays, 12 sick days and 3+ weeks’ vacation to start! 

 We are:

The Department of the Secretary of State, Bureau of Motor Vehicles is seeking candidates for a Customer Representative Specialist - MV Branch for our Rockland Branch office. This is complex customer service and administrative work responsible for determining eligibility for and issuing various credentials, registrations, permits, and licenses, ensuring compliance with various federal and state laws, rules, and policies.  Employees in this classification make independent decisions on the appropriate processes to follow, provide information, and take action in order to ensure motor vehicle registrations, title applications, driver permits/licenses, state identification cards, and other services are provided in conformance with motor vehicle laws, rules, policies, and various federal regulations.  Work is performed under limited supervision, Statewide travel will be required.  Work hours are weekdays, Monday - Friday, 8:00 am - 5:00 pm.

In this role you will:

• Assist customers with motor vehicle registrations, voter registrations, driver licenses and permits, State identification cards (including Real ID), license plates, handicap placards, motor vehicle title applications, vision screening, and other BMV processes and services.
• Review and examine legal documents to determine eligibility of residency and legal presence, verify insurance coverage, obtain authorization to reinstate suspended privileges, and issues licenses and registrations.
• Explain Motor Vehicle laws, rules, regulations, bureau policies, and other related state and federal laws, rules, regulations, and policies in order to provide information.
• Examine motor vehicle registrations and associated documents in order to issue a variety of standard and specialty plates.
• Collect, receive, count, and total monies; account for and reconcile any differences; and verifies and maintains daily petty cash.
• Examine motor vehicle title applications and associated documents such as liens, chain of ownership, vehicle and odometer information, and signatures to determine vehicle ownership and compliance with applicable regulations.
• Perform vehicle identification number (VIN) inspections on vehicles and trailers in order to process accurate title request and verify VIN on imported vehicles.
• In absence of branch manager, may conduct daily cash reconciliation, review financial reports for accuracy, make Point of Sale adjustments to correct errors, check on-line credit card site to verify accuracy of credit card totals, and prepare the bank deposit.
• Utilize Language Access Program to assist customers whose primary language is not English.
• Assist with training new employees on the fundamental policies and procedures to teach proper techniques in issuing BMV credentials.
• Assist with ordering supplies, including plates, stickers, forms, and office products issued in order to ensure accountability and maintain appropriate inventory levels without creating excesses.
• Communicate with all BMV departments and town offices to assist in providing customer service by resolving technical issues in the issuance of credentials.
• Communicate with Driver License Examiners, Hearing Officers, and Detectives to provide information on policies/procedures, and laws.

To be successful, you will need:

• Knowledge of laws, rules, regulations, procedures, and manuals applicable to BMV services and processes.
• Knowledge of BMV software and associated interfaces.
• Knowledge of BMV services and procedures.
• Knowledge of Point of Sale financial system and reports.
• Knowledge of critical incident procedures.
• Knowledge of computer hardware and software operations.
• Ability to explain laws, rules, policies, and procedures applicable to BMV processes and services to the public.
• Ability to deal with confused, frustrated, and upset customers effectively and with understanding, dignity, and composure.
• Ability to auth