Customer Relationship Manager

Tyto Athene is searching for highly qualified Customer Relationship Manager to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

 

Responsibilities:

• Develops and manages portfolio investment strategies, ensuring alignment with their financial goals, risk tolerance, and reducing technical debt.
• Monitors investment performance provides advice on asset allocation and prepares reports and presentations for clients.
• Lead end-to-end project lifecycle for large-scale federal IT initiatives, including planning, scheduling, budgeting, execution, and close-out.
• Manage multi-disciplinary teams, including system engineers, cybersecurity specialists, acquisition personnel, and integrators.
• Ensure compliance with DoD acquisition policies (e.g., FAR/DFARS, DoDI 5000 series) and cybersecurity frameworks (e.g., RMF, Zero Trust).
• Develop and maintain project artifacts, such as integrated master schedules (IMS), risk registers, charters, status reports, and spend plans.
• Coordinate vendor and OEM delivery performance in alignment with SLAs and mission milestones.
• Facilitate stakeholder engagement through regular briefings, performance reviews, and earned value management (EVM) reporting.
• Identify and mitigate technical, operational, and programmatic risks across project portfolios.
• Support strategic investment planning and alignment with CIO priorities, cybersecurity mandates, and IT modernization roadmaps.
• Proficient in Project Tools: MS Project, Jira, and ServiceNow.
• Support 24/7/365 operations at Doral, FL, COOP, Exercises, and Deployments

Required:

• 10+ years of experience and HS or AA/AS or BA/BS or MA/MS

Desired:

• Master’s Degree in IT Management or Systems Engineering, or related discipline.

Certification:

• PMP
• IAM III

 

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Qualifications Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.    At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?    Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.