General Manager - Tooling Support Services (Onsite)

Date Posted:

2025-02-06

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Pratt & Whitney’s Aftermarket Operations organization has an opportunity for General Manager to lead our Tooling Support Services (TSS) business.  This is a highly visible senior leadership role, reporting to the VP, North America Aftermarket Operations.  In addition to this role, the Aftermarket Operations organization includes 5 North America repair sites, 2 engine centers and line maintenance services.  

The General Manager of TSS is responsible for managing the procurement and sale of engine overhaul tooling to internal and external customers and is the P&L owner of this business.  TSS employs 25 across customer service, procurement, quality and warehouse operations. The General Manager of this site is responsible for all aspects of Operations, Quality, EHS, Continuous Improvement, Engineering, Materials, Customer Service, and Facilities with supporting partnerships with Human Resources and Finance. 

What You Will Do:

• Lead a direct, cross-functional team of ~3-4 leaders who provide leadership and direction to their team(s) with an emphasis on team collaboration through effective connections and communications.

• Responsible for $100M P&L; establish operational and financial objectives for business unit

• Ensure achievement of KPIs, including sales, EBIT, cost, quality and on-time delivery. Oversee the execution of operations and projects to meet established targets and metrics

• Identify key issues affecting operations and implement problem resolution strategies through team. Develop and implement continuous improvement plans to ensure robust processes are in place

• Oversight of the Quality Management activities associated with the tooling products procured from suppliers. Oversight of the quoting and ordering process with customers. Management of tooling inventory

• Support EH&S initiatives and comply with all applicable regulatory rules

• Develop and maintain positive relationship with customers and partners 

• Demonstrate ethical leadership and compliance

• Use employee survey results to drive employee engagement and improvement efforts. Development of talent within the organization. Support a culture and workforce of employees who can go beyond to work, grow, and belong. Develop key personnel to maintain continued organizational strength and succession

• Interface closely with other Aftermarket Operations disciplines (Finance, Operations, etc.) to ensure alignment on key business initiatives.    

Qualifications You Must Have:

• Bachelor’s degree and 12 years of experience to include direct people leadership, employee development, P&L oversight and customer relationship management. OR an Advanced degree and 10 years of relevant experience to include direct people leadership, employee development, P&L oversight and customer relationship management

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 

Qualifications We Prefer:

• Aviation or Aerospace experience

• Aftermarket operations experience

• Senior leadership P&L experience including cost, budget, and project management responsibilities

• Forecasting and/or planning experience – financial, headcount, etc.

• Experience leading teams across multiple functional disciplines

• DOT and FAA regulatory experience

• SAP softwa