Lead Product Designer, Member Growth

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Associate Director of Product Design, Member Experience the Senior Product Design Manager, Member Growth will operate both as a manager and an individual contractor, leading design quality across all of Spring’s member growth initiatives. As a manager, you will be accountable for three pods, manage two designers, and partner with the Product and Design leadership teams to establish product direction, prioritize investments, and improve operations to remove mental health barriers worldwide. As an individual contributor, you will practice the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve. As we scale Member Growth, you will hire additional design resources and transition to a full-time manager role.

What you’ll be doing: 

• Oversee product and design quality of the entire member growth funnel. Take ownership of design for three cross-functional pods that are focused specifically on helping people with Spring as a benefit create their account, book their first visit, and stay in care until they improve.
• Individual contributor on one of the member funnel pods. Collaboratively define problems, develop solutions, and ship high quality (both solution and visual quality) work that impact pod KPIs. Expect to contribute as an IC for the first 6-12 months.
• People management of two designers. Ensure the people on your team are engaged, growing, and creating impact through 1:1s, coaching, career development, and performance management.
• Translate business objectives into actionable product strategy. Collaborate with Product, Marketing, Engineering, Data Science, and User Research to refine the product vision, develop a product strategy, and communicate it clearly to each of the pods you manage so they can successfully contribute to the company’s success. 
• Maintain product quality and operational efficiency. Quickly discern quality and velocity detractors when reviewing design work, assessing processes, and improving culture. Create cohesion between the goals of Design and Design Systems with the goals of Member Experience. 
• Creative leadership. Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase the conversion rate of users through three key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Impact on people metrics: Ensure your team remains healthy as measured by Spring’s Thriving Index and employee NPS (eNPS).

What we expect from you:

• Portfolio work that demonstrates your experience