Senior Manager, Professional Services

🚂 About Pulley

Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build equity management tools for founders. Pulley is growing quickly with over 3000 customers including unicorns like Clubhouse, Birdies, and Coda - all within our first year of product launch. Our trajectory is fueled by top investors like Founders Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.

🌟 About the role

We're looking for a Senior Operations Manager to lead the expansion and scaling of how Pulley delivers professional services to founders. This is a high-impact role for someone who can blend operational leadership, technical collaboration, and strategic execution to build scalable service offerings that meet evolving customer needs.

You'll own the strategy and execution for launching new service delivery capabilities tailored to venture-backed and private equity-backed companies, designing efficient customer-facing workflows, and building internal service teams. You'll partner closely with Engineering to define and ship the internal tooling that makes service delivery fast and efficient, while establishing the operational foundation for Pulley's services business to scale.

🛠 What you'll do

• Build the Foundation for Scalable Service Delivery
• Design and launch customer-facing workflows that make it easy for Pulley customers to request and receive professional services.
• Create the operational infrastructure needed to deliver services efficiently and consistently.
• Establish quality standards, intake processes, and service delivery frameworks from the ground up.
• Partner with external service providers and firms to deliver offerings that can't be supported internally.
• Launch New Service Offerings Based on Customer Demand
• Identify which services to prioritize based on customer needs and market opportunities.
• Build out new service teams to deliver these offerings.
• Create playbooks, processes, and training materials that enable teams to execute efficiently.
• Partner with Engineering to Build Internal Tools
• Work closely with Engineering to define what internal tooling is needed to make service delivery faster and more efficient.
• Translate service team needs into product requirements.
• Help prioritize the engineering roadmap based on operational impact.
• Hire and Lead Service Teams
• Recruit and develop team members as new service offerings launch.
• Build a high-performing culture focused on quality, efficiency, and customer satisfaction.
• Set goals, track metrics, and drive continuous improvement.

🙌 What you'll bring

• 5+ years of experience in professional services, consulting, or related fields.
• Proven track record of building and scaling operational processes, teams, or service offerings from 0 to 1.
• Deep understanding of venture-backed and private equity-backed companies and their unique operational and service needs.
• People management experience or demonstrated ability to lead, develop, and motivate teams.
• Experience working with or within high-growth startups.
• Technical fluency and comfort partnering with Engineering teams (prior experience defining product requirements is a plus).
• Exceptional communication and stakeholder management skills.
• Entrepreneurial mindset with comfort operating in ambiguity and adapting quickly as priorities evolve.
• Data-driven approach to decision-making, using metrics to drive prioritization and improvement.

✨ Why work at Pulley?

• We’ve moved beyond early-stage uncertainty - Our product has traction and we’re building on a solid foundation, but we’re still early enough in our journey where your work will directly shape the company’s trajectory as we scale.
• Make it easier for anyone to start a company - Founders turn bold ideas into reality - building things that might not exist otherwise. Starting a company is hard enough. Managing equity shouldn’t be. Pulley exists to make equity management simpler, smarter, and more accessible