Restaurant Enterprise - Key Account Manager

<h3>Company Description</h3><p>Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.</p><p><strong>So, why work at Wolt?</strong></p><p>At Wolt, we’re about getting things done.</p><p>You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.</p><p>We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.</p><p><strong>Our Commitment to Diversity, Equity &amp; Inclusion</strong><br/> <br/> We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.</p><p><em><strong>Join us today to build Wolt together.</strong></em></p><p><em>#LI-LI1</em></p><h3>Job Description</h3><p>Wolt is a Finnish technology company and we’re best known for our food delivery platform. In 2017, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re a team of 8000+ people in 25 countries and over 500+ cities, servicing over 29M registered users and have 50+ Wolt Market stores across our Wolt markets. As the platform economy is changing the ways consumers connect with restaurants and retailers, we are seeing a huge opportunity to be the  industry leader with the amazing teams we have built globally.</p><p>We are growing, and now we are looking for an Enterprise Key Account Manager who preferably has a background in the restaurant industry. The role involves exercising customer follow-up to our world-class partners, and working with a portfolio that includes both larger national chains and independent restaurants - as Enterprise KAM you will be tasked with developing these customers to their full potential.<br/> <br/> We’re looking for someone who has a true passion for building strong relationships and improving key performance metrics to create results for Wolt, the restaurants and ultimately the customers. Your focus will be on making sure your partners thrive on our platform by spotting growth opportunities while providing the tools and support they need to grow. For that, you need to deliver exceptional service and be able to adapt your tone to suit both the owner and operating side.<br/> <br/> What you’ll be doing:</p><ul><li>Develop and foster partner relationships with your portfolio of key restaurant accounts. </li><li>Conduct quarterly Business Reviews with partners to review performance and develop forward-looking strategies.</li><li>Determine the needs and wants of merchants, prioritize them by impacting the business, and work to co-create solutions.</li><li>Strategically introduce and execute on new Wolt product opportunities to broaden partnerships and increase partner revenue streams (i.e., white-label delivery).</li><li>Drive revenue growth of Wolt and restaurant partners in your portfolio by improving venue performance through a data-based approach.</li><li>Drive forward operational improvements with your partners to ensure that we are delivering the best experience for Wolt customers.</li><li>Renegotiate terms and conditions with restaurant partners.</li><li>Key communicator between our operations, support, marketing, and restaurant partners.</li></ul><h3>Qualifications</h3><ul><li>At least 5 years of account management experience from a high-paced environment</li><li>You cultivate extensive mutually beneficial relationships</li><li>Excellent interpersonal skills with the ability to adapt the tone to suit the audience</li><li>Strong analytical skills and experience working with - and making decisions based on - data</li><li>Structured, detailed, and service-oriented</li><li>High ownership and ambi