VIP Travel Consultant (Hybrid: Remote and Onsite- Indianapolis, IN)

Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!

 

VIP Travel Consultant

Full time, Indianapolis, Indiana, United States

This role is Hybrid: Mon-Tues remote and Wed-Thurs-Fri onsite

 

The VIP Travel Consultant performs high-touch concierge service excellence to key client travelers and is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). May include some after-hours support as needed. This position is located onsite in the client’s offices in Indianapolis, Indiana. Work hours: 9am-6pm ET.

 

The VIP Travel consultant is the primary point of contact for the executive level travelers and provides active travel consultation, including providing travel details and up-selling of related products.

 

This position performs the job in a high touch manner and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested.
 

As a VIP Travel Consultant, you will

• Expertly use the appropriate the BCD Travel tools and systems to complete requests 

• Search and confirm travel reservations for the customer 

• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer 

• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) 

• Excellent knowledge and application of travel supplier rules 

• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported 

 

About you 

• Previous experience in the corporate travel management industry

• Experience in VIP travel 

• Working knowledge of the travel industry, policies, procedures, and processes 

• Strong skills in GDS Sabre 

• Strong verbal and written communication skills in English 

• You will be required to work onsite in the client’s offices in Indianapolis, Indiana full time

• You are available to work Full-Time: 8am-5pm ET Monday-Friday

• This role is Hybrid: Mon-Tues remote and Wed-Thurs-Fri onsite

 

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

 

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

 

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated