Hofs Hut - Front Desk

POSITION SUMMARY

The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provide accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Assist servers in various steps of service including the removal of dishes and tableware and preparing tables in a professional manner for new guests. Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Greeting and seating guests, presenting menus to guests, informing them of special menu items
• Working in a team environment with the ability to be an effective team player
• Maintaining adequate knowledge of locations food offering and preparation
• Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations
• Taking guest information and quoting wait time to guests accurately when tables are not immediately available
• Planning reservations and waitlist parties in advance, at or within the given time or time frame
• Reviewing the floor plan to assess current and upcoming table availability changes
• Observing tables and keeping track of clean, dirty, and occupied tables
• Cleaning, organizing, and stocking menus at the front desk
• Answering the phone in accordance with Company standards; answering questions concerning the menu and restaurant
• Assist food servers by removing used or unnecessary items from guests table; providing initial beverage service; bussing table and resetting for new guests
• Interacting with guests entering and departing, ensuring a positive dining experience
• Filling to go orders, if applicable, according to food and beverage specifications and preparation, and packaging standards
• Maintaining restrooms throughout shift
• Supporting food servers and kitchen staff in other duties as required
• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm while working under pressure in a fast-paced environment.
• Ability to act with integrity and professionalism
• Must possess proficient ability to communicate in English in an oral and written format.
• Ability to absorb and retain information quickly; ability to pass menu related tests
• California food handlers card required
• Basic mathematical skills; ability to handle cash to make change
• Basic reading and writing skills
• Basic computer skills
• Multi-task oriented

MINIMUM QUALIFICATIONS

• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

• One or more years of full-service restaurant experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the team member is standing the entire shift. A seat is made available at the front desk for those coordinating or greeting. The team member frequently reaches, bends, stoops, lifts, shakes,