Patient Coordinator - EDI

Provides central oversight and organization of the activities of the Patient Relations Specialist team. Assists the team by receiving incoming requests for assistance, triaging the workload and helping to move patient appointments when possible to ensure a seamless experience for the patient. Acts as liaison between our high valued domestic and international patients (benefactor, trustee, high influence, etc.) and Mayo Clinic. Must enjoy interacting with and serving a diverse patient population and thrive in a rapidly-changing, fast-paced environment. Assists the Patient Relations Specialist team by coordinating and facilitating the patient experience and with administrative tasks pertaining to their overall experience. Additionally, provides facilitation services for Specialty Contract patients, navigating the patients and supporting their Mayo Clinic experience. Provides oversight of the patient care experience and intervenes as necessary. Works collaboratively with Mayo Clinic and external physicians, appointment coordinators, patients and family members to provide an exceptional patient experience and provide service recovery when needed. Required to adhere to the ethical, compliance, and regulatory standards set forth for the department and institution. This position requires the flexibility to work weekends and evenings when necessary. Bachelor's Degree and three years of experience in communication, customer service, or patient care is required. Excellent organizational, communication and teamwork skills. Very strong customer service skills and a proven ability to expeditiously resolve problems. Must be flexible and have the ability to respond to changing priorities and varying workloads.Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred. Requires excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view. The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through. Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must be proficient in information technology, MS Office products, and clinical applications. An understanding of a complex healthcare system and the philanthropic process is desirable. Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility. Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.