Associate, AI & People Operations

*This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices. Must be able to work Eastern Standard Time hours.

Bankrate is in the middle of a deliberate, ambitious transformation and the People team is no exception. We're not automating the edges of HR work. We're rebuilding what HR delivery looks like from the ground up, with AI at the center. This role exists because we need someone who has already crossed that threshold: who thinks in workflows and agents, who reaches for Claude before a spreadsheet, and who finds genuine satisfaction in eliminating the manual. Our AI & People Operations Associate will be the operational engine of an AI-forward People team designing, building, and running the systems that make everything else faster and smarter. This is not a coordinator role with AI sprinkled in. The expectation is that you bring a fundamentally different operating model: one where agentic tools handle the repetitive, and your energy goes toward what still requires human judgment.

What You’ll Do:

• Design and maintain Zapier workflows that connect our HR systems, communications, and data eliminating manual handoffs and reducing time-to-action across the employee lifecycle.
• Build Claude-powered automations for onboarding, offboarding, employee communications, and People team operations going well beyond prompting to actual workflow integration.
• Identify manual processes across the HR function and take ownership of eliminating them, not delegating the work but doing it.
• Develop and manage AI agents that generate personalized employee-facing content, support manager self-service, and surface just-in-time information from role and organizational data.
• Build and iterate on Claude Projects that enable the People team to operate more consistently and at higher quality prompt libraries, automated drafts, structured research workflows.
• Stay current on what's possible bring new tools, new use cases, and new ideas to the team on a regular cadence.
• Manage day-to-day HR operations including HRIS data integrity, reporting, and process documentation with an eye toward what can be automated next.
• Support the employee experience across key moments: new hire onboarding, internal mobility, offboarding, and lifecycle events.
• Partner with HRBPs to execute on people programs and ensure operational follow-through is never the bottleneck.

What We’re Looking For:

• Hands-on experience with Claude (Anthropic) not just prompting, but building structured workflows, Claude Projects, and multi-step automations.
• Meaningful Zapier experience multi-step zaps, conditional logic, API integrations, and a track record of workflows that are actually in production.
• 2–5 years in HR operations, People ops, or a closely related function enough context to understand what's worth automating and what still needs a human.
• Strong judgment about AI output you know when to trust it, when to edit it, and when to escalate.
• A builder's mentality: you're not waiting for someone to scope a project for you. You see a problem, you prototype a solution.
• Clear, professional written communication you'll represent the People team in employee-facing content and executive communications.
• Experience building or contributing to an AI Guild, Center of Excellence, or internal community of practice around AI tools.
• Familiarity with HR systems in the mid-market (Workday, BambooHR, Rippling, or similar) and how to connect them via API or middleware.
• Background in financial services, fintech, or another compliance-conscious industry where you've had to think about data handling alongside automation.
• Evidence of upskilling others you've taught colleagues how to use AI tools effectively, not just built things yourself.

For the Bankrate website click here. Curious how Bankrate fits into Red Ventures? Click here. 

Compensation:

This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications.

• Total Cash Compensation Range: $80,000 - $100,000

*New York City Total Cash Compensation Range: $100,000 - $125,000  

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision