Senior Director, Business Strategy - Finance Transformation Strategy & Operations

Position Summary...

What you'll do...

Senior Director, Services and Finance Transformation Strategy & Operations As a key partner to the SVP, Finance Transformation and Services for Walmart, this role is integral to shaping and executing the strategy for Walmart Claims Services (WCS), Customer Engagement Services (CES) and Finance Transformation (FT). This role sits on the leadership team and enables collaborative decision-making and effective ways of working to drive business outcomes. 1. Strategic Planning & Execution

• Partners with WCS, CES, and FT on driving strategic planning and execution, with a focus on digital ways of working, emerging technology and future-of-work trends.
• Partners with the WCS, CES, and FT to align, plan and prioritize strategies and business objectives.
• Serves as a liaison between the WCS, CES, and FT and the business segments and business leader’s Chiefs of Staff to ensure alignment, remove roadblocks, and drive accountability.
• Defines and tracks success metrics, such as cost savings, process efficiency, digital adoption rates, and customer satisfaction scores.

2. Operational & Business Rhythm Management

• Develops reporting dashboards and facilitates recurring business reviews to drive accountability towards strategic goals.  This includes tracking key metrics, initiatives, and progress toward goals and preparing executive level status updates.
• Plans and facilitates recurring operating mechanisms including WCS, CES, and FT team meeting cadences and offsites with clear agendas, follow-ups, and action tracking.

• Owns and manages EC updates and cross-functional executive reporting.
• Owns budget planning and management for WCS, CES, and FT, with authority to approve expenditures within established guidelines and accountability for budget outcomes.
• Partners with Finance to maintain the EDLC framework while accelerating goals.

4. Communications & Stakeholder Management

• Collaborates with Communications to build and execute comprehensive communication strategy (internal and external) to improve effectiveness and engagement.
• Serves as a trusted point of contact between the WCS, CES, and FT leadership teams and other executives, associates, and external partners.
• Leverages data and insights to maintain a pulse on culture and associate sentiment and ensures the WCS, CES, and FT leadership teams are aware of key themes.

5. Enterprise Project Management

• Leads and represents WCS, CES, and FT on cross-functional enterprise projects.
• Owns and manages ad hoc projects or urgent problem areas that require focused attention of the WCS, CES, and FT team (e.g., crisis response, benchmarking visits with peers).

• Conducts research, synthesizes insights, and recommends solutions on emerging trends.
• Acts as an extension of the WCS, CES, and FT teams in driving initiatives when direct involvement isn’t possible.

6. Governance, Risk & Compliance Oversight

• Supports the WCS, CES, and FT teams in ensuring policies and practices comply with relevant laws and internal standards.
• Partners with legal, finance, corporate affairs and audit teams to mitigate risk and ensure readiness for audits, reviews and external disclosure reporting.

What you’ll bring:

• Seven to ten years of progressive experience in project management office, strategic planning or operations. 
• Deep understanding of emerging technology and how it can accelerate organizational effectiveness.
• Proven track record in leading cross-functional, enterprise-scale change and transformation efforts.
• Strategic acumen as it relates to driving high performance, and identifying and accelerating business goals.
• A proven track record of successfully working as a business partner with a C-level management team, building trusting and effective relationships with leaders across the enterprise.
• Experience managing and developing a team, implementing programs that attract and develop talent and organizational capabilities.

Note: We value real-world business expertise. Candidates who bring rich, applied experience—especially in high-impact, decision-making roles—are encouraged to apply in lieu of a formal MBA degree. At Walmart, we offer competitive pay as well as performance-based bonus awards and