Senior App Engine Solution Sales Executive - Retail

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Role Overview

We are seeking a highly strategic, technically fluent Enterprise Low-Code & Agentic Automation Solution Sales Specialist to accelerate revenue, influence solution strategy, and drive platform adoption across our most complex enterprise accounts.

This role operates in a highly multi-matrixed ecosystem, partnering across Field Sales, Solution Engineering, Product, Customer Success, and Industry GTM teams to shape deals, generate pipeline, and expand solution footprint. The ideal candidate blends deep technical acumen in automation, AI agents, and low-code platforms with executive-level selling and orchestration capabilities.

Key Responsibilities

Solution Sales & Revenue Impact

• Own solution strategy for low-code, workflow automation, and agentic AI use cases across a defined enterprise territory or segment.
• Partner with AEs to shape and influence multi-million dollar transformation deals from strategy through close.
• Drive pipeline creation through proactive account planning, executive engagement, and use-case ideation workshops.
• Support complex deal cycles by mapping business outcomes to platform value and economic impact.

Multi-Matrix Collaboration & Orchestration

• Operate as a solution overlay across multiple stakeholders:
  • Field Account Executives
  • Industry GTM leads
  • Solution Engineers
  • Product & Platform SMEs
  • Customer Success & Professional Services
• Influence cross-BU alignment in environments with competing priorities, overlapping targets, and shared accounts.
• Act as a solution quarterback, coordinating technical resources, field sales, and leadership to ensure unified execution.

Agentic & Automation Strategy

• Help customers define and operationalize agentic automation strategies (AI agents, digital workers, copilots).
• Position low-code and automation not as tools, but as enterprise transformation enablers.
• Connect agentic capabilities with workflow, data, and integration strategies.
• Articulate how automation and AI agents support operating model evolution, productivity, and business resilience.

Executive Engagement & Thought Leadership

• Engage C-suite and senior leaders in strategic conversations around:
  • Digital transformation
  • Workflow automation
  • AI adoption & governance
  • Platform consolidation
• Develop POVs, executive briefings, and board-level messaging linking technology to business outcomes.
• Represent the organization as a trusted advisor in customer executive forums, events, and industry engagements.

Solution Enablement & Scale

• Develop repeatable solution plays, field enablement assets, and best practices for low-code and agentic automation.
• Partner with enablement teams to upskill Account Executives and Solution Engineers.
• Share field insights back into Product, Marketing, and Strategy functions.

Qualifications

Required Qualifications

• 8–12+ years of experience in enterprise technology sales, solution sales, or technical consulting.
• Proven success selling complex, multi-product platform solutions into large enterprise accounts.
• Strong expertise in low-code platforms, workflow automation, RPA, AI agents, and enterprise integration technologies.
• Experience operating in multi-matrixed sales organizations with shared accountability and cross-BU selling.
• Demonstrated ability to influence without direct authority across sales, product, and technical teams.
• Executive presence, strong storytelling, and ability to connect technical capabilities to business outcomes.

Preferred Qualifications

• Experience selling automation or low-code platforms (e.g., ServiceNow, Power Platform, Appian, OutSystems, etc.).
• Familiarity w