Manager, Sales Operations

Lead the team in planning, developing, prioritizing and monitoring strategic client initiatives, as well as day to day business operations. In partnership with the Director, support divisional plans and strategic initiatives tied to growth and retention of clients.

Maintain in-depth working knowledge of existing and new products/services/processes/procedures and other information to ensure accurate and current information is provided to staff; educate and train staff to support Sales Plans; coordinate and implement all training programs that meet service requirements, goals & strategies

Identify operational and strategic risks to client development and retention; develop and execute plans and strategies to mitigate identified risks

Implement strategies and plans for the team to build, strengthen, and leverage client relationships with a focus on growth, retention, and operational excellence

Work closely with cross-divisional teams to vet new and existing client requirements/opportunities for successful implementation, long-term profitability and to ensure service levels and expectations are met with appropriate and effective solutions

Adopt sales automation system for all prospecting and client relationship activities; monitor and maintain integrity of data in applicable systems

Assure effective communications are maintained within the team, with regional offices and externally 

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Proficient in strategic and tactical approaches to support business needs; to plan and accomplish goals and successfully manage risks and escalations

Extensive experience and evidenced ability to navigate complex situations through organizational landscape with multiple stakeholders and senior management, while maintaining balanced consideration of all business needs

Proven financial management in development and administration of budgets across multiple areas

Demonstrated ability to be a decision-maker showing balanced consideration of business issues

Advanced communication, analytical, and problem-solving competencies

Exceptional organizational and customer service skills

Established presentation and negotiation abilities

Demonstrated project management experience

Demonstrated facilitation skills

#LI-REMOTE

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $70,000.00 - $125,000.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.