Customer Experience Specialist, Insurance (Call Center - Austin, TX)

WHO WE ARE

We are PEAK6, a leading investment firm, using technology to find a better way of doing things. The company’s first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results. Today, PEAK6 seeks transformational opportunities to provide capital and strategic support to entrepreneurs and forward-thinking businesses. PEAK6’s core brands include PEAK6 Capital Management, PEAK6 Strategic Capital, Apex Fintech Solutions, FOCUS, We Insure, Evil Geniuses, Poker Power, Zogo, and Bruce Markets.

ABOUT THIS ROLE

We are scheduling interviews now! Candidates must apply online (this requisition), and email Yvonne Saldana at yvonne.saldana@weinsuregroup.com - recruiter will follow up to schedule your onsite interview.

📌Start Date - Monday, October 27, 2025

📌Pay Range: Between 20.00 - 23/50/hour, depending on experience

📌Location: Austin, TX (Onsite position) 

📌Office Address: 2010 E 6th St, Austin, TX 78702

📌Onsite interviews are being scheduled for:

📌October - week of 10/6

📌Call center experience is highly preferred, or heavy customer service experience welcomed.

📌 Property & Casualty Agent or Producers License (not an Adjuster license) -- Preferred

This is an onsite position. Paid training provided. We Insure will cover license testing fees for new agents. If hired, Agent must agree to obtain Property and Casualty License within the State of Texas post hire.

🚀 Job Summary: Customer Experience Specialist I
Do you love solving problems, helping people, and making someone’s day just a little easier? As a Customer Experience Specialist I at We Insure, you’ll be the voice that supports our clients, producers, and partners across the country. Whether you’re answering questions, navigating insurance platforms, or helping customers with policy changes, you’ll play a key role in delivering top-tier service—every single time.

This isn’t your average call center role—it’s fast-paced, tech-savvy, and offers the chance to work with a wide variety of property and casualty insurance products and carriers. If you thrive on variety, enjoy multitasking, and love helping others, this is the role for you.

🎯 What You’ll Be Doing:

• Be the first point of contact—answering inbound calls and chat messages from policyholders and We Insure producers.

• Help with everything from billing questions to policy changes to cancellation requests.

• Work across multiple carrier platforms to resolve service needs with confidence and accuracy.

• Make outbound calls when needed to follow up or clarify details.

• Service a variety of policies—home, auto, renters, flood, umbrella, RVs, and more!

• Stay on top of performance metrics like call quality, handle time, and schedule adherence, in addition to stellar attendance.

• Ensure every interaction is well-documented and professionally handled.

• Assist in policy retention and cross-selling where appropriate.

🌟 Bonus Responsibilities:

• Join in on weekly coaching sessions and training to sharpen your skills.

• Collaborate on team projects and process improvements.

• Take part in development programs designed to help you grow.

🧠 What You Bring to the Table:

• A love for fast-paced environments with high call volume.

• Excellent communication skills—whether you’re typing or talking.

• Laser-sharp attention to detail and the ability to multitask like a pro.

• A dependable work ethic and strong team spirit.

• Ability to absorb and apply feedback quickly.

• Comfortable using multiple technology platforms and Microsoft.

• 2+ years of customer service experience, with at least 1 year in a call center.

• Flexible and adaptable to change.

🌈 Nice-to-Haves:

• Property and Casualty Insurance industry experience.

• Familiarity with various insurance carrier systems.

🎓 Education Required:

• High School Diploma or equivalent required.

• Property & Casualty Ag