Patient Support & Engagement Analytics Associate Director

Job Description

General Summary

Vertex is seeking an Associate Director of Patient Support & Engagement Analytics to lead analytics initiatives that optimize patient services and programs, primarily supporting therapies for hemoglobinopathies such as sickle cell disease and beta thalassemia. This role will leverage data-driven insights, patient journey analytics, and predictive modeling to enhance patient engagement and improve operational efficiency across Vertex’s patient support ecosystem.

The ideal candidate is a highly skilled individual contributor with a proven ability to translate complex concepts into clear, actionable insights for diverse stakeholders. They demonstrate exceptional attention to detail and accuracy in deliverables, while working independently and proactively engaging with colleagues. In addition, this candidate excels at strategic thinking, collaboration, and relationship management across multiple cross-functional teams.

Key Duties and Responsibilities

• Develop and execute the analytics strategy and approach, ensuring alignment with the business objectives.
• Create KPIs, dashboards, and reporting frameworks to monitor care manager performance, program effectiveness and patient experience.
• Utilize advanced statistical techniques, machine learning models, and data visualization tools (Tableau, Power BI) to inform strategic decisions.
• Partner with Patient Services, Marketing, and Commercial Operations to identify actionable insights that improve patient readiness, streamline onboarding, and deliver a positive treatment experience.
• Present findings to program/brand leadership and influence data-driven decision-making across the organization.
• Champion innovation by piloting new analytical methodologies and visualization tools to enhance insights delivery and operational excellence.
• Ensure compliance with HIPAA, data privacy regulations, and Vertex’s data governance standards.
• Partner with Data Engineering team to define and optimize data infrastructure (data warehouse, data lake) for scalable analytics solutions.
• Manage external vendors and oversee data quality assurance for patient support analytics.

Knowledge and Skills

• Critical thinker with a demonstrated ability to identify key trends, synthesize complex data, and translate findings into actionable recommendations.
• Advanced analytical expertise with proficiency in Excel, SQL, and Power BI; familiarity with Python and Snowflake is a strong plus.
• Proven ability to collaborate effectively with internal teams and external partners to generate insights and support strategic decision-making.
• Demonstrated ability to evaluate and prioritize competing requests, ensuring timely delivery of multiple concurrent workstreams.
• Exceptional communication skills, both written and verbal, with the ability to present insights clearly and persuasively to cross-functional teams and mid-level leadership.
• Highly flexible, comfortable navigating ambiguity and thriving in a fast-paced, dynamic environment.
• Domain expertise in cell and gene therapy or experience supporting hemoglobinopathies is a strong plus.

Education and Experience

• Bachelor’s degree in a quantitative discipline (e.g. Data Science, Statistics, Economics, Healthcare Analytics, or related field).
• Typically requires 8+ years of experience in pharma/biotech analytics, with a focus on patient support, commercial analytics, forecasting, or commercial operations.
• Strong experience working with data infrastructure, BI tools, and leading cross-functional analytics projects.

Pay Range:

$157,800 - $236,700

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations.  From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible