Information Cntr Receptionist

Who We Are:
We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:
• Empathy: We stand without students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:
The Information Center Receptionist greets all visitors in-person at the Enrollment Center information desk and enters them into the queuing system to be seen by an Enrollment Specialist. This position also answers phone calls and conducts other general clerical assignments.

MAJOR RESPONSIBILITIES

Customer Service Overriding Expectations:

• Demonstrate strong customer service and/or employee advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support employee success.
• Engage in behaviors that create an inclusive environment in which all people are valued and supported.
• Go beyond the easiest or surface answer for an employee, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible.
• Provide general information about admissions, registration, financial aid, orientation, assessment, and business support
• Read and understand forms for all departments and provide proper forms to customers. Verify completeness of forms and accompanying materials. Maintain an appropriate inventory of necessary student materials. Compile information packets and mail as requested by the Admissions office.
• Greet visitors and students, clarify and answer general questions, and/or enter student into queuing system to be seen by an Enrollment Specialist.
• Direct students to the correct location or refer to an Enrollment Specialist
• Distribute general college and Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students
• Collect and date-stamp student forms for back office/processing support
• Function effectively in a team environment.
• Maintain working knowledge of emergency/safety procedures as provided by supervisor. Be knowledgeable of the locations of the electronic and hard copy of procedures when applicable in order to deliver information as needed to customers.
• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Education:

• High School Diploma, GED or equivalent experience.
• Keyboarding skills.
• Ability to operate word processing/ computer equipment.
• Basic knowledge of Microsoft applications
• Ability to operate copier and other office related equipment.
• Willingness and ability to provide Tier 1 level student support through use of various software applications (queuing, student, financial).
• Strong communication and organizational skills
• Pleasant disposition, good attitude, and ability to get along with others.
• Formal secretarial/clerical training with experience operating a multi-line phone system preferred.
• Strong customer service and interpersonal skills.
• Demonstrate evidence of ability to successfully work in a team environment.
• Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

PREFERRED QUALIFICATIONS

• Associate degree or equivalent

Work Requirements

• This position will rotate between campuses (Lawrence, and NMC). They will work 2nd Saturday of every month and cover the 9a-6p shift if needed.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Starting Salary Range: $15.00/hourly

Classification:  N3-HR (non-exempt)

Ivy Tech Community College is an accredited, equal opportunity/affirmative action em