B2B Customer Specialist - French-speaking

<p>We believe in connecting great people with great opportunities.</p> <p>Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening.</p> <h4>Your Role</h4> <ul><li>Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform.</li><li>Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations.</li><li>Account Management &amp; Verification: Identify account holders, verify account information, and ensure regulatory compliance.</li><li>Compliance &amp; Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company.</li><li>Customer Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach.</li></ul> <h4>Your Qualifications</h4> <ul><li>Language Proficiency: Fluent in English and proficient in French.</li><li>Education &amp; Experience: High school diploma (mandatory).</li><li>Stable job history (not frequent job hopping).</li><li>Minimum 1 year of experience in customer service with a strong customer-oriented approach.</li><li>Strong interpersonal and teamwork skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>High attention to detail and problem-solving mindset.</li><li>Experience with automated customer service platforms is a plus.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and computer skills.</li><li>Flexibility and adaptability to change.</li><li>Ability to work independently while following company protocols.</li><li>Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off.</li></ul> <h4>The Offer</h4> <ul><li>Stable Work Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts.</li><li>Comprehensive Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools.</li><li>Career Growth Opportunities: Access to internal promotions, career development programs, and specialized training courses.</li><li>Competitive Benefits Package:</li><li>Health insurance &amp; wellness programs.</li><li>Paid time off &amp; holiday allowances.</li><li>Performance-based incentives.</li><li>Dynamic Work Environment: Work with an international team in the fast-growing digital payment industry.</li></ul>