Customer Support - Property Management (ZR_22021_JOB)

This is a remote position.

Role Name: Customer Support (Property Management)

Schedule:

• Full-time, Monday to Friday 9 AM to 6 PM New York time with 1 hour unpaid break
  

Client Timezone: Eastern Standard Time

Client Overview

Join a thriving real estate company at the forefront of property management innovation. Our client is revolutionizing the rental market with a customer-centric approach, leveraging cutting-edge technology to streamline processes and enhance tenant experiences. They’re seeking passionate individuals to be the voice of their brand, bridging the gap between property owners and renters in a dynamic, fast-paced environment.

Job Description

Embark on an exciting career in real estate as a Customer Service / Property Management Agent. In this role, you’ll be the linchpin of our client’s operations, managing a diverse portfolio of properties while delivering exceptional customer service. You’ll leverage state-of-the-art technology to handle inquiries, manage listings, and ensure smooth communication between all parties. This position offers a unique blend of customer service and property management, providing an excellent opportunity to gain valuable industry experience and develop a wide range of transferable skills.

Responsibilities

• Respond promptly to inquiries from potential renters via phone and email, showcasing properties and guiding them through the application process
  
• Manage and optimize property listings across various platforms, crafting compelling ad copy and selecting eye-catching photos
  
• Handle incoming calls professionally, addressing questions about properties and rental procedures
  
• Proactively follow up with clients to facilitate smooth application submissions and maintain high conversion rates
  
• Maintain accurate reports on rented properties and other key metrics, contributing to data-driven decision-making
  
• Collaborate with team members to ensure all property management tasks are completed efficiently and effectively
  
• Continuously improve processes and suggest innovative solutions to enhance customer experience and operational efficiency
  
• Enthusiasm for real estate and property management, with a willingness to learn industry-specific knowledge
  

Requirements

•  
  
• • Excellent command of English with exceptional verbal and written communication skills
    
  • Strong customer service orientation with a passion for helping people find their perfect home
    
  • Tech-savvy with proficiency in common office software and ability to quickly adapt to new tools and platforms
    
  • Detail-oriented with strong organizational skills and ability to manage multiple tasks efficiently
    
  • Self-motivated individual capable of working independently in a remote environment
    
  • Availability to work full-time during Eastern Standard Time business hours
    
  • Customer service experience preferred, but not mandatory - we value your ability to learn and grow with us
    

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job