Retail Supervisor | prAna

Location: Boulder, CO.

• Total Rewards: Quarterly Bonus Program to award store performance, Comprehensive Medical with FSA/HSA options, Dental, Vision, and Well-being plans, 401(k) participation with company matching

• Wellbeing support: Paid Time Off, Floating Holidays, Quarterly reimbursement program to support your health and fitness, and  Employee Assistance Programs (EAP) which provide access to free mental health services, financial services, discounts on fitness programs, and more. 

• Community impact: We give back with paid DEI and Volunteer Hours to support your passion!

• Growth opportunities: Grow your career with the Tuition Assistance Program and learning/development courses

• Employees discounts from all our brands including Columbia, prAna, Sorel, and Mountain Hardwear

Overview of the Position 

The Retail Supervisor is an integral part of our store leadership team, assisting in delivering exceptional brand and customer experiences, driving store sales, and fostering a welcoming retail environment. In addition to focusing on sales and service, the Retail Supervisor oversees daily store operations, including product management, merchandising, education, back-of-house functions, and marketing execution. They open and close the store on assigned shifts, provide clear direction to the team, and support a high standard of store operations. 

When the Store Manager or Assistant Store Manager is unavailable, the Retail Supervisor assumes leadership responsibilities, ensuring smooth store operations and motivating the team. They lead by example, offer constructive feedback, and maintain a positive and inclusive workplace. 

Essential Functions and Responsibilities 

• Provide knowledgeable, friendly service in person, over the phone, or through digital channels, following prAna’s service standards. 

• Lead sales floor operations, directing team members to best serve guests and maximize sales. 

• Deliver clear, direct, and timely coaching feedback while communicating observations to the Store Manager. 

• Set a motivating tone by leading through example with a customer-obsessed mindset. 

• Take ownership of key store responsibilities, focusing on merchandising, training, operations, and marketing execution. 

• Handle customer and staff concerns professionally, ensuring a respectful resolution. 

• Proactively address operational challenges, making informed decisions while following prAna guidelines. 

• Execute store opening and closing duties, including cash handling, alarm settings, and paperwork completion. 

• Follow all safety and security guidelines while on shift. 

• Welcome prAna guests warmly and provide an engaging, educational shopping experience. 

• Assist guests in finding merchandise and make thoughtful recommendations to maximize store sales. 

• Handle special orders, exchanges, returns, and in-store purchases from prAna.com.. 

• Accurately and efficiently process sales transactions using the prAna POS system. 

• Develop expertise in prAna’s product line through training and enthusiastically educate customers about our apparel and accessories. 

• Support inventory cycle counts, order processing, and stockroom organization. 

• Help