RESTAURANT SUPERVISOR COUNCIL ROOM

Job DetailsJob Location: Albuquerque, NM 87113Position Type: Full TimeEducation Level: High SchoolSalary Range: $21.19 - $23.84 HourlyJob Shift: AnyJob Category: Food & Beverage



Position Summary




Responsible for the success of one of the Sandia Resort and Casino food outlets.  Responsible for supervising the day-to-day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests on the floor and coaching employees.  Ensures that the proper levels of service are provided based on forecasted needs and daily business volumes.  Solicits guest’s feedback by direct interaction and comment cards to continually improve.  Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests always.  Teaches, reinforces and leads employees by creating a positive and supportive environment.  Enforces all regulatory internal controls, policies and procedures and utilizes progressive discipline as needed.  Enforces all appearance and uniform guidelines.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  




 Essential Duties and Responsibilities




Customer Service


Responsible for all food and beverage employees providing every guest with fast, friendly and timely service.
Interacts with guests during their supervisory shift to ensure service and food quality meet the expectations of the guests, and that issues are resolved prior to the guest departing the outlet.
Monitors food quality, presentation, and service standards to maintain consistency and excellence. Investigates and resolves guest complaints about food quality and service in a timely fashion.
Engages guests with warmth and professionalism, addressing their needs and inquires promptly.
Reinforces customer service skills taught in HR training courses. Gathers and analyzes guest feedback to identify areas for improvement and help implement strategies for enhancement.
Ensures standards to always provide clean and safe food and beverage areas for guests and employees.
Facilitates daily stand-up meetings by shift to ensure the communication of property information, with follow up checks to ensure understanding.


Supervisory

1.   Provides clear direction and support to team members, fostering a positive and cohesive

      team environment.

2.   Helps implement training programs and provide ongoing coaching to enhance staff skills  

      and performance.

3.   Delegates responsibilities, ensuring efficient workflow and maximizing team productivity.

4.   Sets performance expectations, conducts evaluation appraisals, provides constructive   

      Feedback to drive continuous improvement.                                                                                         

5.   Addresses any conflict or issues within the team promptly and diplomatically, maintains a harmonious work  

      environment.

6.    Manages staff schedules to optimize staffing levels and ensures seamless operation during peak periods.

7.    Monitors service standards, adherence to protocols, and overall guest satisfaction.

Health, Safety and Compliance


Ensures that workers are in compliance with health and safety standards and regulations.
Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable.
Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
Ensures that InfoGenesis cash registers are maintained and closed out at the designated times, as well as back up kits are in place for use during power outages.
Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault.


Communications


Conducts stand-up meetings with employees, daily on every shift to distribute communication regarding



changes, specials, promotions, service steps and procedures.
Conveys expectations, instructions, and updates to staff to ensure everyone is aligned with the goals and
objectives. Fosters open and transparent communication to encourage feedback, suggestions, and
collaboration among team members.



Collaborates with other departments and management to coordinate operation and resolve any issues or



challenges.  Ensures effective communication between front-of