Mobile Analyst

Overview

BRMi is seeking a Mobile Analyst.  This person supports enterprise mobile operations by managing device lifecycle, ensuring compliance, and providing technical expertise across platforms such as Microsoft Intune, Apple Business Manager, and Apple Configurator. This role is critical for maintaining secure, efficient mobile environments and delivering exceptional support for corporate mobility initiatives, including executive leadership.

 

**Hybrid in Vienna, VA**

 

Benefits:• Comprehensive Medical, Dental, and Vision Insurance• Employer-Paid Life Insurance• Employer-Paid Short-Term and Long-Term Disability Insurance• 401(k) Plan with Immediate Vesting eligibility on the first of the month following start date• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays• Educational Assistance

 

Salary: 65k-80k

 

Click here to learn about BRMi's culture.

 

Click here to see BRMi’s Glassdoor reviews

Responsibilities

• Device Management & Enrollment
  • Configure, enroll, and manage mobile devices using Microsoft Intune, Apple Business Manager, and Apple Configurator.
  • Support declarative device management and iOS update pilots.
  • Execute proper release of purchased devices from Apple Business Manager to maintain compliance.
• Compliance & Security
  • Monitor and remediate non-compliant devices in Intune per corporate policy.
  • Conduct audits and security reviews for mobile assets, including IMEI verification and risk assessments.
  • Manage lost/stolen device processes and ensure accurate documentation.
• Executive Support
  • Provide high-level, customer-focused mobile support for upper executive leadership, ensuring devices are configured, secure, and fully operational.
  • Maintain professionalism and responsiveness when addressing escalated or time-sensitive mobility needs.
• Project Support
  • Participate in enterprise-wide upgrade initiatives, including device shipment coordination and ownership tracking.
  • Support and participate in mobile related projects and initiatives
• Administration & Reporting
  • Route and review ServiceNow catalog and incident tickets for mobile services.
  • Compile monthly and quarterly reports on mobile device compliance and inventory.
• Technical Expertise & Training
  • Provide guidance on mobile security tools, MFA setups and activations, and best practices for secure device usage.
  • Stay current with Microsoft Intune, Apple technical resources, and assist with team training initiatives.
• Perform other duties as assigned

Qualifications

• Strong knowledge of Microsoft Intune, Apple Business Manager, and Apple Configurator.
• Experience with compliance audits, risk assessments, and enterprise mobility management.
• Familiarity with ServiceNow for ticket routing and asset management.
• Excellent troubleshooting and problem-solving skills for mobile platforms.
• Ability to manage multiple projects and coordinate with cross-functional teams.
• Strong communication skills and ability to uphold exceptional customer service standards for executive-level support.

Prefered:

• Microsoft Mobility & Security
• Microsoft Certified: Endpoint Administrator Associate
• Apple Device Management or ACMT (Apple Certified Mac Technician)
• Experience supporting executive leadership in a corporate environment.
• Knowledge of mobile security best practices and enterprise compliance frameworks.
• Strong stakeholder engagement and ability to communicate technical concepts clearly to non-technical audiences.
• Familiarity with mobile app deployment, VPN solutions (e.g., GlobalProtect), and advanced troubleshooting for iOS devices.

** BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

 

EOE/Minorities/Females/Vet/Disabled 

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.