Network Engineering Specialist

Why this job matters

The Technical Management Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What I’ll be doing – your accountabilities

• Providing technical support for both internal and external clients.
• Troubleshooting and identifying the root causes of incidents in cooperation with internal and external technical teams.
• Providing technical resolution for incidents related to network issues (WAN, LAN, WLAN, SDWAN).
• Maintaining incident tasks to ensure steps and outcome of technical investigation is fully documented.
• Documenting and implementing incident technical resolution in accordance with agreed standards and processes.
• Representing BT network support on troubleshooting calls with internal and external technical teams.
• Keeping up to date with the latest development of communications technologies, in particular where related to Cisco.
• Providing training and consultancy where appropriate.

Skills required for the job

Soft skills

• Ability to meet the customers’ needs in line with the business requirements
• Focusing on the objectives and the required outcomes of the processes while delivering a service
• Working with a cooperative and positive attitude in a group setting to achieve common goals
• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
• Taking the responsibility and taking care of the consequences of making a decision
   

Professional skills

• Minimum CCNP R&S equivalent knowledge
• At least 2-3 years in tele/data communications environment
• In depth understanding of WAN/LAN/WLAN/SDWAN technologies in Cisco environment
• Knowledge of the following technologies and protocols: TCP/IP, TACACS, AAA, SNMP, Common file transfer protocols, ZBFW, NTP, FHRP, STP, Port Security,
• Common enterprise routing protocols
• Juniper or knowledge of any other vendor is an advantage
   

Language skills

• English on a fluent level

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team