Senior Account Executive, Social Impact

See yourself at Twilio

Join the team as our next Senior Account Executive, Social Impact!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As a Senior Account Executive at Twilio.org, you will lead social impact strategic relationships with influential nonprofits and social enterprises, who utilize Twilio’s messaging, voice, and email services to drive social impact. You will play a vital role in acquiring and growing Twilio.org’s customer base by executing on the overall customer acquisition and growth strategy. Your ability to create demand, build partnerships, and collaborate across teams will be essential to achieving your goals and contributing to the organization’s mission. This role is highly cross functional, and your success will depend on building deep partnerships across product management, partner alliances, finance, support, and operations.

Responsibilities

In this role, you’ll:

• Manage and expand some of our most important social impact customer accounts, including nonprofits, social enterprises, and government agencies. 
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
• Partner closely with other Twilio teams and alliance partners to identify new revenue opportunities within your account portfolio.
• Serve on a cross-functional account team with representatives from partner alliances, product, operations, marketing, support, and social and environmental impact team members. 
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
• Run highly consultative sales cycles with our customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.
• Provide support for Social Impact activities through engaging with regional Twilio teams in partnership with key Twilio.org customers and partners.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7-10+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers. 
• Accountable for relationship management, cross sells, upsells and solutions consulting.
• Comfortable working with nonprofits and highly technical leaders, while influencing their understanding and building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities and prove value.
• Demonstrated track record of managing business forecasts and financial models. 
• Entrepreneurial mindset with appetite to define processes and build programs.
• Record of delivering revenue and gross profit results, especially for nonprofits and social enterprise customers.
• Excellent verbal and written communication skills.
• Bachelor’s Degree or equivalent years of experience.

Desired:

• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms.
• Domain expertise from collaborating with nonprofits and social enterprises encompasses areas such as donor optimization, mission communication, volunteer recruitment, and program promotion with a focus on impact measurement.  
• Software, SaaS, CPaas or PaaS selling experience.

Location 

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