Director, Workforce Innovation - Competitive Intelligence & Market Foresight

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We're looking for a strategic leader to drive competitive intelligence and market foresight for Salesforce's Workforce Innovation efforts. As a trusted advisor to the Chief People Officer and executive leadership, you'll translate market signals into strategic, transformative advantages that shape the future of work. This role combines deep market intelligence with CHRO-level advisory, connecting external competitive dynamics to internal people strategy and enterprise transformation.

What You'll Do:

Strategic Leadership & Vision

• Define and execute the strategic vision for competitive intelligence and market foresight within Workforce Innovation

• Lead the development of market intelligence frameworks that anticipate workforce disruption and inform enterprise-wide strategy

• Build executive partnerships across ES Product, GTM, Workforce Intelligence, and Operations to embed intelligence into strategic planning cycles

Market Intelligence & Competitive Analysis 

• Lead the monitoring and synthesis of the competitive landscape across hyperscalers, AI-native startups, and talent competitors to identify workforce innovation trends, emerging job architectures, skills economies, and organizational design patterns

• Establish competitive intelligence frameworks and executive briefings that translate market signals into strategic implications for workforce transformation with clear recommendations and decision frameworks

• Build proprietary research methodologies that synthesize insights from academia, think tanks, industry analysts and thought leaders to identify high-impact trends 12-18 months before they become mainstream

• Design predictive models that track competitor talent strategies, organizational moves, and external hiring signals to inform enterprise role taxonomy, total rewards strategy, and employer brand positioning

Thought Leadership & Executive Influence

• Serve as the team’s futurist on workforce trends, providing market intelligence that shapes multi-year strategic planning and investment decisions

• Partner with leadership to translate complex research into strategic narratives that drive organizational change and innovation

• Lead the development of thought leadership content (research reports, white papers, presentations, etc.) that establishes Salesforce as the definitive voice in agentic workforce transformation

Stakeholder Orchestration

• Build and scale the competitive intelligence function, including, establishing operating rhythms, and creating scalable processes

• Cultivate a world-class external intelligence network including researchers, industry analysts, workforce innovation practitioners, and academic institutions

• Design and facilitate executive-level innovation labs and strategy sessions 

What You Bring:

• 10+ years of progressive experience in competitive intelligence, market research, strategy consulting, or workforce/organizational strategy roles

• Demonstrated success building intelligence capabilities that drove measurable business impact at the enterprise level

• Exceptional track record of influencing C-suite decision-making through strategic insights and market intelligence

• Proven ability to translate complex market dynamics into strategic frameworks that inform multi-year planning and investment decisions

• Strong leadership presen