Registered Nurse - Virtual Primary Care

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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Nurse Member Advocate is an integral part of a cross-functional clinical team comprised of physicians, nurses, medical assistants, pharmacy technicians and support staff that facilitates the 24/7 delivery of whole person healthcare, ensuring the optimal use of internal and external, diverse health care resources to improve health outcomes. The nurses are responsible for care delivery in all Teladoc service lines focusing on ensuring the highest clinical quality, as well as member and client satisfaction.

Essential Duties and Responsibilities

• Works in partnership with clinical team in support of case development and management, care and treatment plans including accurate case documentation, identifying relevant medical data to be collected and providing clear, concise communication to members, internal and external partners.
• Serve as the ongoing coordinator of primary and preventative care, episodic care, expert medical opinion and other service lines
• Obtains a comprehensive health history by leading members through a systematic and dynamic intake assessment to capture all relevant data about their current condition and health history and directs members to most appropriate service line; sets appropriate member expectations for each process
• Resolves prescription issues related to episodic care within established protocols and turn-around times
• Maintains availability within Outlook for scheduling of member visits and all follow ups
• Utilizes the company’s proprietary database to help connect members to Teladoc Health and external physicians and completes referrals where appropriate, both internal and external
• Conducts member health coaching and provides treatment decision support service via printed educational materials and videos
• Uses clinical judgment in the review of complex medical issues to ensure accuracy of clinical summaries/reports and care plans
• Provides clinical support and guidance to support staff regarding case related inquiries
• Ensures adherence to established processes and compliance with privacy legislation and regulations with all parties encountered in the service delivery
• Is accountable for meeting service standards for speed of case progression, overall quality, and member satisfaction
• Support additional projects as needed

The time spent on each responsibility is subject to change dependent on business needs.

Qualifications Required for Position

• Active RN License; compact license preferred
• 5 years of recent clinical experience
• Strong clinical knowledge base
• Quality driven with a focus on flawless customer service
• Excellent written and verbal communication skills
• Outstanding team player & strong interpersonal skills
• Strong organizational skills and the ability to multitask with ease
• Ability to work independently but recognize when escalation is warranted
• Proficiency using technology and software including Microsoft Word, Excel, Outlook   
• Ability to work required shift: M – F 11:30 AM – 8 PM CST; Saturday morning rotation

Qualifications Preferred for Position

• Telephonic/virtual triage experience preferred
• Acute care setting preferred
• Med-surg background preferred
• Bilingual-Spanish Speaking a plus

The base salary range for this position is $80,000 - $85,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed he