Parts Specialist

Who We Are

We provide certainty in an uncertain world by delivering engine and generator power solutions our customers can rely on. We are people-focused, family-first, and passionately driven to build strong relationships, share knowledge, and establish confidence. We are consistent, resourceful problem solvers, dedicated to supporting people inside the organization and out. We develop products that are built to last by developing people that never stop learning. As an independent company for over 40 years, were not like our competitors. We do things the Loftin way, which means an unwavering commitment to doing whatever it takes to deliver the best power solution, every time. 

Who You Are 

You are a reliable, customer-focused problem solver. You effectively communicate, and listen, through cooperation and teamwork. You are always looking to improve whether learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done!

Job Summary:

Receives, stores, and distributes materials, tools, equipment, and products within established policies and procedures for organization.

Expectations: To perform this job successfully, an individual must be able to perform each of the following expectations satisfactorily. 

Daily

• Serve as primary point of contact for Parts customers.
• Sort materials/goods and put them on racks, shelves or in bins according to stocking guidelines.
• Create purchase orders in BC and distribute to vendors.
• Receive parts and equipment against purchase orders and perform quality inspections.
• Oversee Parts inventory management, including stocking and organization.
• Fulfill requestions, work orders or requests for materials, tools or other stock items as needed.
• Coordinate with the Service team regarding backorders and lead times for service parts.
• Assemble customer orders from stock and place orders on pallets/shelves or conveys orders to packing station/shipping area.
• Review Salesforce Dashboard and investigate any potential issues.
• Monitor safety compliance and make escalate any issues to manager.
• Work in cooperation with Service Specialist, Field Service Supervisor and Technicians to ensure a positive customer experience, effective scheduling and dispatch, and timely and accurate billing.

Weekly

• Review outstanding purchase orders and follow up with vendors to ensure prompt receipt of parts.
• Monitor customer backorders and follow up on expected deliveries.
• Review the upcoming week’s service workload. Confirm parts will arrive on time.
• Review Service WIP with Service Admin team and FSS. Address any stagnate jobs as needed.
• Participate in weekly branch meetings.

Monthly

• Oversee inventory cycle counts for warehouse and service trucks. Assist with any full inventory counts as needed.
• Serve as a representative of the Safety Committee. Attend monthly committee meetings.
• Assist with full inventory audit of tools, equipment and service vehicles.

Ad Hoc

Qualifications/Experience/Education/Skills:

• High school diploma or general education degree (GED); and/or one to three months related experience and/or training; or equivalent combination of education and experience.
• Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems. Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.

Competencies/Attributes:

• Strong communication skills, to include written, oral and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.
• Builds and maintains strong working relationships with customers (internal and/or external) and coworkers; establishes confidence and shares knowledge with others.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views