Growth Customer Success Manager EMEA

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.   If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

As a Growth Customer Success Manager, you will own both the Customer Success and Commercial journey of the client, partnering with customers to ensure strong retention and adoption, and driving expansion through clearly demonstrating value and ROI with Remote. You’ll manage the opportunity pipeline, guide renewal discussions, and collaborate cross-functionally to align on customer needs and growth strategies - by cultivating multi-product expansion as a natural outcome of demonstrated value and trusted partnership. The role focuses on customer retention and growth, acting as the customer's go-to expert on product functionality and solutions.

What do you bring:

• Expertise across the customer lifecycle, with focus on retention, adoption, and revenue growth.
• Proven ability to spot and qualify expansion opportunities through customer-centric conversations. You present growth opportunities by demonstrating clear value and benefits, rather than using traditional sales tactics.
• You should be comfortable managing an opportunity pipeline, forecasting, and partnering with Sales when needed.
• A passion for diagnosing obstacles (technical or organizational), crafting and executing strategies across diverse verticals and technical scenarios to drive adoption and retention.
• Strong stakeholder management skills, engaging executives, technical teams, and day-to-day users.
• Data-driven mindset, using health metrics and adoption trends to prioritize actions.
• Excellent written and spoken English, with clear, structured communication skills.
• Passion for customer success and resilience in fast-paced, evolving environments.
• Experience in using CS tools (CRM, customer success platforms, analytics dashboards) to manage pipeline and track adoption metrics.

What will you do:

• Own the full customer journey, from post-onboarding through renewal and expansion.
• Monitor customer health, prevent churn, and execute strategies for retention.
• Identify vertical expansion opportunities by deepening usage within existing product areas through understanding customer objectives, pain points, and business context.
• Uncover multi-product adoption possibilities by recommending additional solutions that align with the customer's roadmap.
• Lead renewal planning and manage an expansion pipeline, collaborating with Sales for complex deals
• Act as a trusted advisor on product functionality and ROI, positioning growth as a natural outcome of demonstrated value.
• Share customer insights cross-functionally to improve processes and influence product roadmap.
• Support escalations and ensure high-quality service delivery.

 

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Executive Interview 
5. Bar Raiser Interview
6. Offer
7. Prior employment verification check

 

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and locatio