Business Process Expert

Company Description

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.
• REMOTE – If you live over 50 miles from Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL, this role is remote. However, occasional office visits may be required based on business needs, with advance communication for such requests.

Job Description

Opportunity at a Glance

The Business Process Expert position manages projects across multiple teams and institutions. The individual in this role is charged with working closely with functional groups and technical staff to ensure the efficiency and effectiveness of solutions in support of business goals and objectives. The role requires strong partnership with business stakeholders to drive project delivery through exemplary process design/improvement/management skills using proven best practice techniques and project management methodologies.

Responsibilities

• Leads a variety of project teams during various stages of the project to define, analyze, document and publish detailed project plans that include key activities timelines, resource and information exchange requirements needed to achieve project objectives. Additionally assesses benefits post-project to report success and/or reassess next steps.
• Leads stakeholder briefings, progress status reporting, definition of measures, and generation of project ideas.
• Builds and maintains relationships across the enterprise and understands at a high level what initiatives are moving forward in other areas of the organization.
• Conducts business systems process analysis and needs assessments in an effort to identify business process improvements.
• Coordinates User Acceptance Testing (UAT) of respective department functions.
• Communicates with project teams after UAT execution to inform them of results, including any issues, problems or risks with the process or application.
• Leads multiple projects simultaneously, creates and updates documented project plans, monitors, and reports progress to ensure that required work is delivered on time.
• Works closely with all stakeholders to ensure smooth "go live" when new systems or processes are moved into production.
• Ensures that policies are examined for the benefits provided and impediments removed when possible; ensures that the quality of data and conclusions are justified.
• Ensures that project team members work together to define business processes, recommend system configuration, and project manage their development as needed.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Ensures that a change management process occurs throughout the organization such that the full benefits of innovation are realized, and it embraces principles of continuous improvement.
• Archives project documentation, test results and any relevant information according to business standards and processes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor’s degree in business or another related field required.
• Experience in organizing, facilitation and leading project teams to effectively achieve desired and timely results.
• Experience with IT systems analysis and design preferred.
• Subject Matter Expert on institutional policies and pr