Director, Product – Common Platforms

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
As the Director of Product Management for Global Solutions Engineering at PayPal, you will lead the strategy and execution of inner-sourcing teams for our Disputes, Compliance, and Customer Support platforms. This role will also manage the intake process for all inner-sourcing teams within the Global Solutions Engineering (GSE) organization.

Job Description:

Your way to impact:

In this role, you'll be at the forefront of transforming how PayPal's developers work by creating cutting-edge development tools and platforms. You'll help eliminate everyday bottlenecks, streamline processes, and leverage AI/ML for groundbreaking automation. Your work will directly contribute to improving engineering outcomes and developer satisfaction across PayPal, making a significant impact on how thousands of developers work every day.

Your day-to-day:

You'll collaborate with developers to design, prioritize, and implement self-service platform features that solve real challenges. This includes working on SDLC tools, establishing industry-accepted standards, and building critical platform engineering capabilities. You'll measure impact through key metrics, experiment with new technologies, and ensure our platforms maintain world-class testing, staging, and customer service standards.

• Strategy Development: Define and communicate a clear product vision and strategy for the Disputes domain, aligning with overall business goals and customer needs.

• Team Leadership: Lead and mentor a team of product managers, ensuring effective collaboration with engineering teams, stakeholders, and cross-functional partners.

• Product Lifecycle Management: Oversee the end-to-end product lifecycle, from conception to launch, ensuring timely delivery of high-quality products that meet customer requirements.

• Stakeholder Engagement: Actively engage with internal and external stakeholders to gather insights, prioritize features, and represent the needs of users in product discussions.

• Data-Driven Decisions: Utilize data analytics to inform product decisions, measure success, and iterate on product features based on user feedback and performance metrics.

• Innovation and Improvement: Identify opportunities for innovation within the disputes process, driving initiatives that enhance automation, revenue generation, and loss savings.

• Cross-Functional Collaboration: Work closely with engineering, design, and operation