Senior Business & Product Operations Manager - CRM

<h3>Company Description</h3><p>You'll be joining one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! You'll work across some of Europe’s best known digital real estate brands including:</p><p>🇫🇷 Meilleurs Agents</p><p>🇫🇷 Groupe SeLoger</p><p>🇧🇪 Immoweb</p><p>🇩🇪 Immowelt</p><p>🇪🇸 Housell</p><p>🇮🇱 Yad2</p><p> </p><p><strong>Are you ready for the next adventure ? </strong></p><h3>Job Description</h3><p>Your role:</p><ul><li>Support the operations of 3 countries by continuously maintaining and scaling up Salesforce-based processes for the following topics: leads, acquisition, quality, onboarding, account management, integrations with other systems.</li><li>Define global standards and own best practices across all our markets</li><li>Be the countries’ first point of contact, manage stakeholders and set expectations</li><li>Manage day-to-day operational requests coming from users, prioritize and solve them by collaborating with our teams</li><li>Reconcile countries’ needs and technical capabilities, translate business needs into product requirements</li><li>Closely collaborate with our local operations to drive process implementation and adoption </li><li>Map out processes and update user documentation</li><li>Report to the Head of Product Business &amp; Operations</li></ul><h3>Qualifications</h3><p>Your skills:</p><ul><li>You have several years of practical experience with Salesforce (or similar CRM tool)</li><li>You are very detail-oriented, structured and know how to prioritize</li><li>You have strong communication skills: you can interact with very senior level executives and you can deal with multiple stakeholders</li><li>You have extensive project management skills</li><li>Language skills: Fluent in English is mandatory. French and/or German language is a strong advantage.</li></ul><p>Experience with marketplace is desirable</p><h3>Additional Information</h3><p><strong>WHAT WE OFFER:</strong></p><ul><li>A brilliant team dedicated to continuing our quest for transparency in the real estate market,</li><li>A technophile and stimulating work environment, management methods that encourage autonomy and leadership,</li><li>An exceptional working environment with some appreciable advantages (remote work opportunities, culture sharing, a budget to attend conferences, team buildings, a gym, company profit sharing, etc.).</li></ul><p><strong>Next steps</strong></p><p>Unlock your perfect job with us today and make an application. The recruitment process includes:</p><ol><li>Phone call with one of our Talent Acquisition Partners (expectations and circumstances)</li><li>Round 2 with Hiring Manager (45mn)</li><li>Round 3 with Head of Product and one Local Commercial (1h)</li><li>Round 4 with VP of Product (30mn)</li></ol><p> </p><p><em>We are an equal opportunities employer and place where everyone is welcome. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.</em></p><p> </p><p><em>In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc)</em></p>