Retail Market Manager Mobile

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Retail Market Manager - CCI

Management Level

Manager - People Leader

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $92,000.00 - $138,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $18,696.00.

Job Description

The Retail Market Manager is responsible for leading the retail sales channel in delivering assigned Cox products and service sales goals while ensuring customer satisfaction and loyalty.  Develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization.  Exceeds growth and profit objectives by maximizing the retail sales of individual and bundled Cox video, voice and data services. Results driven sales professional that demonstrates strong interpersonal skills in Coaching, Developing and Inspiring, holding teams accountable in delivering exceptional results. 

Job Description

What You'll Do:

• Upholds the Cox Sales Vision Flawless Execution with every customer, with every initiative, every day.  Prioritizes plans and executes to achieve goals, works with a sense of urgency, respect and integrity 

• Develops and implements the necessary metrics and structure to ensure the proper in-store customer experience is achieved in order to support the goal of being the trusted provider 

• Assesses local competitive assortment and pricing trends and escalates competitive discrepancies to leadership 

• Assesses local competitors, their assortments and pricing trends to ensure Cox stores remains consumer relevant and competitively positions 

• Partners with the Product & Acquisition Marketing teams to recommend strategy, direction and goals for merchandising, advertising and point of sales efforts and participates in creating marketing materials pertinent to team’s sales efforts 

• Creates labor plans based on corporate guidelines, seasonality, and anticipated customer demand 

• Drives sales of Cox products and services while keeping a laser focus on efficient operations to ensure maximum profitability 

• Owns the customer satisfaction performance measurements for the retail sales channel as well as internal customers and provides recommendations for improvement 

• Ensures store appearance follows ongoing marketing campaigns and meets or exceeds department standards for the assigned planogram. 

• Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies 

• Develops and administers the annual retail and payment center expense budget and the annual retail sales and revenue budget 

• Interviews, hires, trains, and regularly evaluates performance of team of Sales Team, Team Leaders, and Administrative Support 

• Participates in development of comp plans and quota setting 

• Sets appropriate individual performance goals and objectives for store employees 

• Serves as point of escalation for customer and employee concerns 

• Prepares periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion 

• Oversees store inventory to ensure alignment with corporate store design strategy 

• Monitors shrink, conducts exception analysis, and acts 

• Partners with Corporate to identify traffic trends to ensure consistency with inventory requirements 

• Pro-actively monitors store revenues, store operational targets, customer satisfaction, inventory and shrink 

• Travels approximately 30% - based on business need 

What’s in It For You?

Here’s a sneak peek of the benefits you could experience as a Cox employee:

• A competitive Salary and top-notch bonus/incentive plans.

• A pro-sales culture