Relational Leadership Program Operations Manager

Department Overview

The RELATE Lab (Relationships in Equity, Leadership, And Team Effectiveness) is embedded within the Department of Family Medicine (DFM) and working to create a more relational and equitable health system for healthcare professionals, patients, and communities. The RELATE Lab works towards this mission through four program areas (1) relational leadership development programming for healthcare professionals; (2) relational community organizing with patients; (3) research and program evaluation; and (4) multimedia storytelling.

 

The RELATE Lab’s high-visibility relational leadership programming for healthcare professionals works to advance the Relational Leadership (RL) model, evaluating the impact of relational dynamics on teams, and developing disruptive relational innovations. Drawing heavily upon multiple disciplines (including organizational development, social psychology, and community organizing), RL emphasizes the “who” in addition to the “what” and “how” of change and encourages leaders and teams to optimize the full breadth of human interactions as they manage relationships to achieve authentic connection, common vision, and interdependent action to create change.

 

Current RL Programs include: Relational Leadership Institute (RLI), a three-month longitudinal leadership course delivering foundational RL mindsets and skills to an interprofessional, cross-generational cohort, and is currently held twice a year in Portland, Oregon; Relational Leadership in Practice course, a relational peer-mentoring community program which currently is held once a year; Relational Leadership Residency Programs, where medical residents receive relational leadership training and coaching; and RL workshops, which function as 1-3 session engagements to offer small portions of RL programming to local healthcare teams on an ad hoc basis.

The RELATE Lab is seeking a RL Programs Operational Manager who will work closely with the Relational Leadership Programs Co-Directors, and RL Programs Team to (1) manage delivery of RL programming; (2) serve as project manager for the RL Programs Team; and (3) serve as a trainer and facilitator.

 

Research shows that women-identified individuals and people of color are less likely to apply for positions, unless they believe they meet all of the qualifications in a job description. At RELATE Lab, we are most interested in finding the best candidate for the position, and that may be someone who comes from a background where they have experienced systemic and/or structural barriers to seeking work. If you are interested in applying, we encourage you to think broadly about your relevant experience for the role.

Function/Duties of Position

Program Implementation: 

• Manage delivery of all RL programs in partnership with the RL Programs Co-Directors, including but not limited to: prepping course material packets, managing timelines, program logistics, and communications with trainers, facilitators, and participants. 
• Manage the recruitment and training of RL programs facilitators in partnership with the RELATE Lab Leadership Director, including community engagement; communications and scheduling; refinement of facilitator training program and materials. 
• Attend all RL programming (and any related pre-/post- sessions) to serve as day-of operations support. 
• Lead RL Programs external communications, including but not limited to serving as the program’s first point of contact for partners, trainers, facilitators, and participants to answer questions and provide support; build relationships with alumni; manage program alumni databases and tracking interest communities; develop and implement a program alumni communications plan.
• Provide project management support for the development of new programming with emerging and existing institutional partners.
• Support the development and implementation of the overall strategic direction of programming in partnership with the RL Programs Co-Directors.

RL Programs Team Management:

• Serve as the primary project manager for the RL Programs team, including supporting the development of team goals and strategy, lead management of day-to-day activities, lead development and monitoring of work plans and timelines, manage team meetings, action items, and communications, develop team protocols and processes, create and maintain tracking systems.
• Manage internal team communications related to workflow, scheduling, and logistics and team project management activities.
• Manage RL Programs budget in partnership with the RELATE Lab Associate Director, including procurement, invoicing, budget tracking and forecasting. Serve as the primary program contact for interdepartmental and external communications regarding program finances.
• Provide